Technical Architect, Ultimate
Conversational AI customer service builder
Job no longer available
Conversational AI customer service builder
201-500 employees
Job no longer available
201-500 employees
Company mission
To bring joy to customer service through the world’s most powerful virtual agent platform.
Role
Who you are
- If you have service delivery experience and enjoy interacting with customers who are transforming their business, we'd love to talk
- Bachelor's Degree (or equivalent experience) and 3+ delivering consulting services and/or programming experience with languages like Ruby, Python, Java, or JavaScript
- Experience working on multiple concurrent projects with competing priorities to bring your projects to completion
- Excellent analytical & project management skills, including the ability to meet a business requirement with a technical solution
- Strong solution prioritization abilities
- Experience with RESTful API
- Experience developing, selling, or supporting SaaS applications
- Experience in various technical concepts (web development, web sockets, mobile development, backend development, automation…)
- Strong communication skills
What the job involves
- We are looking for a Technical Architect who enjoys crafting solutions for conversational experiences, while helping Zendesk clients be successful on our platform
- This is an exciting opportunity to join a fast-growing organization, making a difference in the Customer Experience market
- This is a external customer facing role, you will be responsible for engaging with stakeholders at all levels (both internal and customer-facing) to understand and solve customer pain points, and get hands-on with the product to ensure the optimization, maintenance, and growth of the Zendesk configuration across a portfolio of customers
- Seek to understand our current & new customers needs and lead technically oriented customer conversations
- Communicate highly technical concepts to a variety of audiences, including executive-level technical decision-makers
- Responsible for Solution Architecture Design and sharing technical solutions for customer use cases
- Suggest workarounds to fill product gaps while working with the Product team to actively suggest product improvements based on market business needs
- Lead highly technical discussions on a broad variety of technologies
- This roles sits within the Service Consulting team
Our take
In the rapidly evolving landscape of digital transformation and eCommerce, businesses are locked in fierce competition, elevating the significance of customer experience. This places considerable strain on customer support teams to deliver exceptional services while managing costs. The solution to this challenge lies in AI-powered digital support automation.
Ultimate provides a no-code automation platform capable of automating up to 60% of support workloads. With a focus on NLP-powered technology, Ultimate has given itself a strategic edge. Its conversational AI is available in 109 languages, consistently positioning the company as a top contender in G2.
The onset of 2022 markets a string of successes for Ultimate, including a record-breaking first half, the appointment of a global customer success executive, and ongoing product innovation. Impressively, the company achieved a 166% growth in new brand partnerships year-on-year, securing major deals with influential names like Zoopla, Get Your Guide, iCard, and Conekta. Now the company is focused on expanding its presence in the US, while also securing even more strategic partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2020
$20m
SERIES A
Nov 2019
$3.5m
SEED
Total funding: $28.9m
Company benefits
- Scaled professional development: We're passionate about up-skilling our team and providing people with internal opportunities, so we all grow together
- Bespoke personal growth: Learn a new language, train for a marathon, take a coding course. Our personal development budget has you covered
- Flexible working: From office-lovers to homebodies, and anywhere in between, we encourage our team to work from their preferred location
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Sarah Al-Hussaini
(Co-Founder & COO)An investment banker turned CX & AI expert, Sarah is passionate about diversity in tech and its power to create a better world. They were awarded Forbes 30 Under 30 in 2019.
Reetu Kainulainen
(Co-Founder & CEO)Reetu’s vision for Ultimate led tech giants like Maki Ventures and Techstars to back the fast-growing company. They are passionate about using AI to make CS agents’ careers more rewarding and joyful.
Jaakko Pasanen
(Co-Founder & CSO)As Ultimate’s Chief Science Officer, co-founder Jaakko leads the company’s in-house AI research unit in its mission to build the most powerful virtual agent platform for customer support.
Markus Rautio
(Co-Founder)Ever since they helped develop what would become Ultimate at a Helsinki hackathon, Lead Engineer Markus has been using their technical expertise to build products with meaning alongside his co-founders.
Share this job