Senior Customer Solutions Engineer, Cloudflare

• Fluent in English (any other European language would be a plus)
• 6-9 years of prior post-sales customer relationship management
• In-depth expertise in Zero Trust architectures and a passion for advancing this knowledge are crucial. For instance:
• Core principles and components of Zero Trust, including least privilege access, microsegmentation, and continuous authentication
• Technologies integral to Zero Trust frameworks, such as identity providers, device security enforcement, and network segmentation gateways
• Security protocols relevant to Zero Trust implementations, such as SAML, OAuth, OpenID Connect, and SCIM
• Tactical applications of Zero Trust concepts across various infrastructures and data environments
• Proactive in identifying and resolving security challenges through rigorous problem-solving
• Understanding the pivotal role of Zero Trust in bolstering today’s cybersecurity landscape
• Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends
• Ability to manage a project, work to deadlines, and prioritize between competing demands
• No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions
• Fundamentally, you are enamored with how the internet works

Desirable

• As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle
• You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent
• Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment
• As a CSE, you strive to understand customer requirements and issues at the molecular level
• You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support
• Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer’s needs
• As a critical member of the Account Team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers
• You will be part of a regional team and will work closely with CSMs supporting the regional book of business
• From a technical perspective, as part of the account team, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices
• Ensure customer retention and expansion through relationship building and participation in periodic account reviews to contribute your expertise on technical topics
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Proactively identify opportunities for expansion for existing customers
• Promote retention by capturing and communicating gaps in product or features
• Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices
• The role requires 20-50% travel to attend meetings with customers, attend conferences, and other industry events, and to collaborate with your Cloudflare teammates