Director of Product, Favor
2 days a week in office
Contact-free food and essential order service
Open for applications
Contact-free food and essential order service
1001+ employees
Open for applications
2 days a week in office
1001+ employees
Company mission
To create a more connected community to get anything delivered through an affordable and personalized service.
Role
Who you are
- A related degree or comparable formal training, certification, or work experience
- 12+ years of experience in product management
- 4+ years of direct management experience of product managers
- Ideal candidates have experience in Growth Product Management for a B2C e-commerce product – specifically early customer funnel engagement, discovery and search, promotional/re-engagement strategy, and subscription/loyalty programs
- Ideal candidates also have experience with underlying e-commerce promotional and merchandising systems and tools (e.g. Talon One, Segment, CRM platforms like Braze, and CMS platforms like Contentful)
- A track record of delivering excellent products that lead to great business results
- Great communication, presentation, and cross-functional leadership skills
- You thrive while leading in a fast-paced, regularly changing environment. You turn chaos into order, and you love doing it. People look to you for guidance in times of turmoil
- You are most comfortable when there’s too much to do. You aren’t easily overwhelmed, and you prioritize tasks naturally. You’re not afraid to focus on one thing at a time when it’s needed
- You have high dynamic range. Ability to see the big picture but comfortable diving deep into the details. You’re not above rolling up your sleeves and doing the grunt work
- You love great products. You are excited by thoughtful design, and you appreciate attention to detail and fine craft
- You show confidence AND humility. Ability to make decisions with the wisdom to change course as soon as needed. Ability to collaborate with a diverse group of individuals without drama
- We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!
What the job involves
- We’re looking for a Director of Product for Discovery and Engagement to help manage our talented product team and help Favor grow to become a household name in Texas and beyond
- This growth product leader will serve as a user-driven, creative problem solver and strategic partner to leaders across the company
- You’ll lead product managers, set your domain’s vision and strategy, and help drive customer growth and retention for Favor’s marketplace product
- Own and evolve the product strategy for the Discovery and Engagement part of Favor’s Consumer roadmap
- Drive and scale product-led growth initiatives across the early part of the customer journey – from onboarding, discovery, and search, to re-engagement through promotional levers and our subscription program
- Grow, manage, and mentor the team of product managers that ladder up to your part of the roadmap, helping them to act as leaders and collaborators across the company – analytical, knowledgeable, end-user-obsessed, and skilled at deeply understanding and solving both user and business problems
- Establish and develop the north star of the product narrative for your domain and help top-level stakeholders and larger audiences understand and feel involved in product work. Drive cross-functional alignment and decision-making, and collaborate with leadership and executive teams to drive outcomes
- Develop and evolve the OKRs, product strategy, and roadmaps for your area, and ensure that they align with the broader product strategy and drive the right outcomes for users and the business; collaborate with other product directors and cross-functional leaders to ensure the collective roadmap achieves the company strategy as a whole
- Oversee the process, resource management, and execution of your team, coordinating strategy across product managers and squads
- Coordinate company-wide communication about the roadmap, telling the story of our users and our product goals and strategy
- Ensure that market insights and conditions inform product direction at a strategic level; drive the use of analytics, financial data, and industry awareness/qualitative knowledge to inform product strategy and key decisions across the organization
- Impart a user-centric and research-oriented product culture on teams outside of product/engineering, ensuring functional alignment around the roadmap and product strategy
Our take
More and more people are looking to get things delivered fast, and businesses are trying to find inventive ways to meet the demand and get people’s purchases to them as quickly as possible. Favor solves this problem, with an on-demand delivery service that depends on “runners” to get products to customers quickly.
Customers can browse on the Favor app and select items from their list or input items from other stores in the delivery zone, and Favor runners will collect the item and deliver it within an hour. For customers in a hurry, this is obviously appealing. While many on-demand delivery services struggle to scale, Favor itself has managed to scale its operations across Texas and expanded into Philadelphia in mid 2022.
This centralization has given the company an advantage over competitors who have since gone out of business, but it isn’t yet clear if other competitors will imitate Favor's approach to gain market share. The company faces strong challenges from deep-pocketed rivals like DoorDash and Uber Eats.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2017
$22m
SERIES B
Mar 2015
$13m
SERIES A
Total funding: $35m
Company benefits
- We offer premium health, vision, dental, life and 401(k) options. We go beyond the basics with complimentary meals, commuter benefits, dependent care, and of course - Favor delivery credit and H-E-B discounts
- With a fitness center in the office, we equip you with ways to stay healthy and happy. Any complimentary meals and snacks always feature health options
- Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through beer Fridays, quarterly company-wide events, and regular connection opportunities
- Our HQ, the Eastside Tech Hub, is located in the heart of East Austin and boasts multiple lounge areas, a coffee bar, library, fully stocked kitchen, wellness center with bouldering wall, and more
- We offer unlimited PTO for salary employees and ample vacation time to all team members. We empower you to live your best life and do your best work!
- We encourage personal growth and education through regular Learning Labs taught by internal team members and external facilitators
Company HQ
Holly, Austin, TX
Leadership
Keith Duncan
(CEO, not founder)Began working at the company as SVP of Sales & Business Development and was promoted to CRO within 4 years. They then worked as CRO at Orchard before returning to Favor as CEO in 2023.
Salary benchmarks
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