Director, Global Process Owner, MongoDB

• The ideal candidate combines deep understanding of Quote-to-Cash processes with strong systems thinking, operational design capability, and cross-functional influence in a high-growth public-company environment
• 10+ years of experience in Quote-to-Cash, Revenue Operations, Revenue Accounting Operations, Finance Transformation, or related functions
• Deep understanding of end-to-end Quote-to-Cash workflows in a SaaS or consumption-based business model
• Proven experience designing and scaling global operational processes in a high-growth public-company environment
• Strong cross-functional leadership skills with experience influencing Product, Engineering, IT, Finance, and GTM organizations
• Demonstrated ability to resolve complex operational tradeoffs and drive organizational alignment
• Systems Thinker: Designs processes that scale across products, geographies, and operating models
• Architect, Not Operator: Focuses on structural design and long-term scalability rather than day-to-day transaction execution
• Cross-Functional Influencer: Aligns diverse stakeholders without relying on formal authority
• Simplifier: Reduces complexity, ambiguity, and manual effort across workflows
• Outcome-Oriented: Measures success through scalable operational outcomes, not activity volume

Desirable

• MongoDB is seeking a Director, Global Process Owner (GPO) – Quote-to-Cash to serve as the single-threaded owner of the company’s end-to-end Quote-to-Cash process architecture across Cloud, Enterprise Advanced (EA), and Professional Services
• This role is responsible for designing and governing scalable, durable Quote-to-Cash processes that support MongoDB’s evolving business models, product offerings, and global growth
• The Director, GPO – Quote-to-Cash establishes global process standards, resolves design tradeoffs across functional pillars, and ensures Finance processes scale efficiently as transaction complexity and volume increase
• This leader acts as Finance’s primary process design partner to IT, Product, Engineering, Deal Strategy, and Go-to-Market teams, ensuring that new products, monetization models, and operational workflows are implemented in a controlled and scalable manner
• Importantly, this role does not run the close or manage transactional accounting or operational processing teams
• Instead, the role focuses on long-term process architecture, operating model design, and structural simplification across the Quote-to-Cash ecosystem
• Serve as the single global owner of MongoDB’s Quote-to-Cash process architecture across:
• Cloud / consumption-based offerings
• Enterprise Advanced (EA)
• Professional Services
• Define and maintain globally consistent process standards, governance models, and design principles across the Quote-to-Cash lifecycle
• Ensure process decisions are scalable across evolving products, pricing models, geographies, and routes to market
• Design scalable end-to-end workflows spanning:
• Deal structure and approvals
• Order flows
• Billing and invoicing
• Revenue-impacting operational workflows
• Customer lifecycle transitions and renewals
• Identify structural inefficiencies, fragmented ownership models, and manual dependencies across the Quote-to-Cash ecosystem
• Drive simplification and standardization efforts that reduce operational complexity and improve scalability
• Act as Finance’s primary design partner to:
• IT and Finance Systems
• Product and Engineering
• Deal Strategy and Go-to-Market Operations
• Revenue Accounting and Order-to-Cash
• Resolve cross-functional tradeoffs between process scalability, customer experience, operational efficiency, and control requirements
• Establish governance mechanisms for prioritizing and evaluating Quote-to-Cash process changes
• Lead the operational process design for new products, pricing constructs, and monetization models
• Ensure new revenue motions are operationally supportable before launch and can scale without disproportionate manual intervention
• Partner with Technical Revenue Accounting and operational teams to ensure process flows support accounting, billing, and reporting requirements
• Build and maintain a multi-year Quote-to-Cash transformation roadmap aligned with company growth objectives
• Drive initiatives focused on:
• Reducing manual intervention
• Improving workflow automation
• Clarifying ownership boundaries
• Increasing operational scalability
• Establish process metrics and governance frameworks to measure process health and organizational efficiency
• Success Metrics
• Success in this role is measured by
• Sustained reduction in manual intervention and workflow exceptions
• Fewer cross-functional escalations tied to process ambiguity or design gaps
• Improved scalability of Quote-to-Cash operations as the business grows
• Stable Finance operational headcount relative to revenue growth
• Successful operationalization of new business models without downstream disruption