Manager of Solutions, The Orchard
The Orchard
$65-70k
4 days a week in office
Music distribution and licensing
Job no longer available
Music distribution and licensing
501-1000 employees
Job no longer available
$65-70k
4 days a week in office
501-1000 employees
Company mission
To be a technology-driven leader in music distribution and artist & label services.
Role
Who you are
- This is a highly responsible role that requires proactive problem solving skills, a keen eye for detail, and a love for all types of music
- Patient and empathetic
- Effective communicator on phone, email, and in person
- Resourceful, problem solver, and takes initiative - an expert and motivated troubleshooter
- Multi-tasker with supreme attention to detail, follow-through and effective prioritization
- Multilingual skills preferred, but not required
- Prior experience with CRMs preferred, but not required
What the job involves
- Our company is seeking a Manager, Solutions to join our dynamic team
- As the Manager, Solutions, you will work closely with both Orchard clients and internal teams, overseeing key elements of the client experience, and synthesizing interactions across Orchard’s internal departments
- You will be responsible for providing a centralized, solutions based voice in support of the Relationship Management team and supervising the comprehensive onboarding process, focusing on a positive first experience for clients
- In addition, you will ensure a continued, positive client experience around all operational questions and concerns
- Serve as the primary representative of Orchard’s administrative teams (including legal, finance, and operations) to Orchard clients, addressing issues, gathering feedback, and advocating for client needs within the organization
- Main point of contact for questions pertaining to all operational functions across the organization, serving as a focal point of information and defining internal processes and procedures
- Work closely with relationship management and rights management teams verifying release metadata compliance and changes to release statuses, including deletions and pricing adjustments
- Advise on client product logistics and operations and manage complex digital release set-ups in accordance with label and campaign specified needs
- Focus on clear, solution based responses to internal and external queries regarding client questions
- Understand how to troubleshoot problems effectively and identify the right teams to interact with in order to get reliable solutions and answers
- Ability to handle high volume inbound needs from labels and ensure they are being addressed in a timely manner
Our take
The Orchard has spent 25 years offering independent artists a comprehensive set of music services, including marketing, sales, YouTube monetisation, and distribution and licensing across over 40 worldwide markets. The company has spent nearly a decade of that time operating as a subsidiary of Sony Music.
The addition of YouTube monetisation services a decade ago was a smart move for The Orchard - even if it’s landed the company in some hot copyfraud water for what some criticise as an overzealous approach to copyright infringement claims. It’s meant that artists with The Orchard have more tools in their arsenal to combat the rise of streaming services, which have put independent artists in a difficult position regarding monetisation.
If the company wants to continue providing the best service for independent artists, however, it may need to be more proactive in accommodating new and highly influential trends in music marketing. TikTok, for example, has become a major tool for generating exposure, and many artists are experimenting independently with NFTs. The industry is moving at light speed, and The Orchard may need to pick up its pace to continue attracting independent talent.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company benefits
- You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey
- A modern office environment designed to foster productivity, creativity, and teamwork
- An excellent range of benefits, like private medical cover, a generous pension scheme, life assurance and income protection, plus loads of music biz perks
- We invest in your professional growth & development
Company HQ
NoHo, New York, NY
Leadership
Richard Gottehrer
(Chief Creative Officer & Founder)An original founder of the company back in 1997.
Salary benchmarks
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