Senior Systems Engineer, ServiceNow
Kubernetes Infrastructure
Office located in Dawson Street, Dublin
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
Office located in Dawson Street, Dublin
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- The ideal candidate for this team is energised when presented with new and varied challenges; curious when working with new technologies; and above all derives great satisfaction by seeing an immediate and observable impact of their work on customer outcomes
- 4+ Yrs of Overall experience in the systems engineering and infrastructure domain
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry
- Proven ability to drive change, with a passion for and experience in successfully introducing new services at scale
- A continuous learner mindset, thriving on solving new problems, exploring new technologies, and sharing knowledge with others
- Proficiency in software development, including experience in designing, authoring, testing, and debugging code in a popular systems language such as Python, Golang
- Strong knowledge of and experience with Kubernetes architecture, security, policy agents
- Strong experience with monitoring, logging and alerting using tools including Prometheus and Grafana
- A deep understanding of Linux systems and their components, including networking, storage, and software packaging, and leveraging config management tools such as Puppet, Ansible
- A collaborative mindset, enjoying teamwork and working across different teams
- Strong oral and written communication skills
What the job involves
- The Systems Engineering organisation provides infrastructure consulting, delivery, and support escalation to ServiceNow’s product teams
- We are looking for an experienced DevOps engineer to join our team in Dublin
- You will be crucial in architecting and deploying robust, scalable, and secure Kubernetes infrastructure in both on-prem and public cloud environments
- Design, implement and operate Kubernetes based infrastructure utilizing the organization’s current and future cloud native capabilities
- Provide consultation and support to service owners on their engineering needs within Systems Engineering
- Work with a broad spectrum of technologies, including containerization, compute and network management tools (such as Terraform and custom tooling), Kubernetes, the ServiceNow platform, configuration management tools, and foundational systems like DNS/LDAP/DHCP, among others
- Implement Python/Go, Ansible, Terraform automation and tooling to build, scale and operate the Kubernetes platform
- Leverage AI tools and techniques to drive improvements in how we build, scale and maintain cloud infrastructure
- Improve monitoring and alerting leveraging cloud-native tooling such as Prometheus and Grafana
- Mature and transition developed solutions to SRE for ongoing maintenance
- Work as part of a team that writes, reviews, and deploys everything as code leveraging gitops workflows and CI/CD pipelines
- Research and implement new open-source and commercial tools, technologies and methodologies
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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