Customer Success Manager, Orca Security
More information about location
AI-powered cloud security platform & CNAPP
Be an early applicant
AI-powered cloud security platform & CNAPP
501-1000 employees
Be an early applicant
More information about location
501-1000 employees
Company mission
To provide the world's most comprehensive cloud security platform while adhering to what we believe in: frictionless security and contextual insights, so you can prioritize your most critical risks and operate in the cloud with confidence.
Role
Who you are
- Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud, etc
- 5+ years of experience working with Cloud Security, CyberSecurity, or related SaaS products
- 5+ years experience in customer success, account management, engagement management, or pre-sales roles related to driving positive customer outcomes and adoption
- Bachelor’s degree or equivalent work experience
- Ability to communicate, operate and communicate in various organizational levels both internally and externally
- Knowledge of and experience working in the Cloud Security industry
- Familiarity with cloud technology and environments, along with the benefits and security challenges of working in the cloud
- Thrive in a fast pace, dynamic environment
- Excellent written, verbal communication skills, & problem-solving skills
- A passion for creating and maintaining relationships, while working in a tight-knit community culture
- Ability to manage competing priorities
- Passion for driving customer success that results in renewals, upside, and retention
- Experience with tools like Salesforce, ChurnZero, Gainsight and Slack
- Ability to travel 30%
What the job involves
- We’re looking for driven and talented people like you to join our CS team and our mission to change the future of cloud security
- We are looking for a highly-motivated, business-focused, demonstrated team-player to join us as a Customer Success Manager. In this role, you will be responsible for partnering with Customers to meet their security objectives, adopt our solution, understand the value of their investment, and expand their product footprint
- Managing the entire Customer Journey for an assigned portfolio of Customers
- Partner with Customer Success Engineers to identify and drive customer objectives, operationalization, outcomes and value. Ensuring that technical enablement ties to customer goals and helps them achieve their own business KPIs
- Define and execute Customer Success Plans that drive both adoption and value
- Be a trusted advisor for customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer
- Work with customer stakeholders, executive sponsors, and partners to drive business value and expansion. Build strong relationships within all levels of the organization from the practitioner level all the way up to the C-suite. Proactively reach out to other BUs and executives to expand Orca’s footprint
- Identify risks, manage escalations, and collaborate cross-functionally within Orca
- Lead Executive Business Reviews (EBRS) & Quarterly Business Review (QBRs)
- Own Customer renewal opportunities and partner with Account Executives on Customer Expansion opportunities
- Contribute to defining and bringing maturity Customer Success Playbooks, Journeys, and Best Practices
- Become proficient in CS and Sales tools required to perform the role: e.g. Salesforce, Clari, ChurnZero, Google Workspace, Slack, etc
- In your day to day with customers, you are the owner of the relationship, meaning that you understand your customer use cases, business outcomes, feature requests, escalation points, and key players at all times
Our take
As more companies move their systems and data into the cloud, security tools are struggling to keep up. Traditional approaches were built for older IT setups and often require complex installations, leaving gaps in visibility and protection. The founders of Orca Security saw that cloud environments needed a completely different approach, one that could give full visibility without slowing teams down. So they set out to rebuild cloud security from the ground up, focusing on simplicity, speed, and coverage.
Orca's platform works by connecting directly to a company's cloud environment an scanning it without needing agents installed on every machine. This allows it to quickly identify risks like misconfigurations, vulnerabilities, exposed data, and suspicious activity, all in one place. By combining different types of security checks into a single platform, Orca helps teams understand what matters most and fix issues faster. More recently, the company has also began to lean into AI, helping automate decision-0making and improve how itheats are ddeteced and managed.
Since launching, Orca has grown quickly and build strong momentum. It raised $640M early on and reached a valuation of around $1.8B, backed by major investor and used by well-known companies like SAP and Autodesk. Today, it's trusted by hundreds of organizations and is seen as a leader in cloud security.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$340m
SERIES C
Mar 2021
$210m
SERIES C
Total funding: $632m
Company HQ
Pearl District, Portland, OR
Leadership
Avi Shua
(Co-Founder & Chief Innovation Officer)Avi initially served as the company's CEO until 2023, when he moved into the role of Chief Innovation Officer. Prior to Orca Security, he spent 11 years at Check Point Software Technologies in various roles, including Chief Technologist of Threat Prevention.
Gil Geron
(Co-Founder & CEO)Gil initially served as the company's CPO before moving into the role of CEO in 2023. Previously he spent nearly 11 years at Check Point Software Technologies in various roles, including Director of Cyber Security Gateway & Cloud Products.
Liran Antebi
(Co-Founder & Chief Architect)Prior to co-founding Orca Security in 2019, Liran spent over16 years at Check Point Software Technologies, as a Software Developer, Technology Leader and Architect.
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