Compliance Manager, Affirm
Fair Lending & Regulatory Advisory
CA$109-159k
+ Employee stock purchase plan
POS installment loans
Job no longer available
POS installment loans
1001+ employees
Job no longer available
CA$109-159k
+ Employee stock purchase plan
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- We are seeking a highly motivated and experienced Compliance Manager
- The ideal candidate will have experience in regulatory compliance, exceptional analytical skills, and a proven track record in developing and implementing effective compliance programs
- Bachelor's degree in business, law, finance, or a related field. Advanced degree or professional certification in compliance is a plus
- Minimum of 5 years of experience in compliance, operations, or a related field, with a focus on complaint management. Experience in a regulated industry is highly preferred
- In-depth knowledge of consumer compliance regulations, guidelines, and industry best practices
- Strong analytical and problem-solving skills, with the ability to assess complex compliance issues and develop effective solutions
- Excellent communication and interpersonal skills, with the ability to interact with individuals at all levels of the organization
- Ability to manage multiple priorities and work under pressure
- Proactive and innovative mindset with proven experience in leading initiatives and driving a culture of compliance within an organization
What the job involves
- As a Compliance Manager, you will be responsible for overseeing the compliance complaints program, reviewing regulatory complaints, developing metrics and reporting to senior management, and managing compliance issues identified through the program
- This role involves close collaboration with various departments to resolve complaints and implement systemic improvements
- Compliance Complaint Management: Oversee the lifecycle of customer complaints from a compliance perspective, from receipt to resolution. Ensure timely and effective handling of complaints in accordance with regulatory requirements and internal policies
- Compliance and Regulatory Adherence: Ensure complaints are managed in compliance with relevant regulations, industry standards, and company policies. Stay abreast of regulatory changes and adjust processes as necessary
- Root Cause Analysis: Conduct thorough investigations to identify the root causes of complaints. Work with relevant departments to implement corrective actions and prevent recurrence. Ensure consumer compliance issues and associated risks of harm to consumers identified through complaints are escalated and corrected in a timely manner
- Process Improvement: Develop and refine complaint handling processes to improve efficiency and effectiveness
- Reporting and Documentation: Prepare regular reports for senior management and regulatory bodies, highlighting trends and areas for improvement
- Stakeholder Collaboration: Work closely with various internal stakeholders, including customer operations, legal, product, and risk management teams, to address and resolve complaints
- Audit and Review: Participate in internal and external audits. Ensure all complaint handling processes are audit-ready and compliant with regulatory expectations
- Metrics and KPIs: Develop and track key performance indicators (KPIs) to measure the effectiveness of the complaint handling process. Use data-driven insights to drive continuous improvement
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boasting over 21M consumers and 337,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
- Supportive Communities: Get involved with our employee resource groups and community groups
- Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
- Generous Time Off: Take the time you need when life happens
- Health Benefits: Get a plan that fits your needs
- Mental Healthcare: Take care of your mind with great mental health programs
- Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & Development: Engage in exciting learning programs to level up your growth
Company HQ
Chinatown, San Francisco, CA
Leadership
Max Levchin
(Co-Founder & CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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