Senior Product Manager, Expedia Group
Communications Domain
Online travel shopping company
Be an early applicant
Online travel shopping company
1001+ employees
Be an early applicant
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- 6-8+ years of product management experience, with a keen eye on high-performing product management principles
- Ideal candidate has experience in the communications space, e.g. email, push, SMS, conversations, CRM, communications platform integrations such as Salesforce Marketing Cloud/Data Cloud, etc
- Product management experience with MarTech space (Marketing Technology) desirable
- Bachelors or Masters degree; or equivalent related professional experience
- Strong strategic thinking skills with a customer-centric approach
- Robust analytical skills, with the ability to drive data-informed decisions
- Hyper-organized and able to effectively multi-task across different priorities
- Proven ability to conduct experimentation and user segmentation analysis to identify and target the right user with the right experience to drive outcomes
- Outstanding influencing, decision-making and collaboration skills across diverse teams, including product, engineering, research, design, analytics, data science and marketing to achieve company goals
- Effective ability to communicate abstract ideas at a highest level and translate them into detailed user stories
- Expertise in breaking down problems to build solutions incrementally
What the job involves
- The Senior Product Manager, Communications Domain will develop strategy and drive delivery for some of the key capabilities and vendor integrations within the Communications domain, as well as supporting the team in its ongoing operational rhythms
- You will be joining a geographically diverse team of product managers responsible for developing a deep understanding of the communications space at Expedia Group, formulating and articulating clear and compelling product strategies, building and maintaining a backlog, applying a consistent prioritization framework, defining a roadmap with targeted delivery increments, and driving communications throughout the product lifecycle
- The product scope of Expedia Group’s communications platform includes a substantial portfolio of both traveler-facing and partner-facing interactions, across both marketing and transactional channels (email, push, SMS, Inbox, In-Product etc)
- Critical metrics will include GP uplift delivered, communications engagement, platform efficiency and availability
- Craft the product vision and strategy for key Communications capabilities
- Create a comprehensive product roadmap that maps target outcomes and KPIs to delivery milestones
- Lead by example and help the whole team double down on best practice product management principles
- Understand technical components of your Product and appropriately influence technical decisions
- Identify, influence and motivate key stakeholders across product teams
- Drive decision-making in ambiguous conditions
- Ensure accountability across all our customer groups through rigorously sizing product opportunities and aligning them to key business objectives
- Identify and create new opportunities to improve your product to optimise the customer experience and grow EG value
- Build relationships with internal teams, balance diverse interests and ensure platform adoption and value delivery through collaborating to develop adoption strategies informed by a compelling value proposition for end users
- Iteratively experiment and recommend strategies to optimise performance
- Consider user experience/drive customer-centric design solutions to optimise E2E user journeys
- Use data and models to tell stories that influence product decision making and prioritisation
- Drive consistency and quality in documentation/translation of technical and product reqs across teams
- Own milestones and release planning for large and complex projects
- Communicate effectively i.e. demonstrate storytelling, persuasion, negotiation and conflict resolution skills
Salary benchmarks
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- Private Health Insurance
Company values
- Force Simplicity
- Include Consciously
- Trust Each Other
- Go Get What's Next
- Choose Fearlessly
Company HQ
Interbay, Seattle, WA
Articles
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
People progressing
Joined as Manager - Strategic Initiatives and has been promoted multiple times to Senior Manager - Strategic Initiatives after 1 year, to Director - Strategic Initiatives also after 1 year, and again to Senior Director - Strategy & Supply after 2 years. Now works as the Vice President of the Travel Agent Affiliate Program.
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