Product Support Engineer, Semperis
AI-powered identity security & resilience
Be an early applicant
AI-powered identity security & resilience
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To help customers avoid disruptive cyberattacks and be resilient so they can say no to ransom demands.
Role
Who you are
- 2-4 years working in either an enterprise IT or enterprise software organization or for a system integration vendor
- Working knowledge and hands-on experience with Active Directory — you have administered or performed troubleshooting of an enterprise Active Directory environment
- Worked at least one customer-facing role as a support engineer, system administrator, or another technical role
- Proven troubleshooting abilities
- Awareness of the identity and access management and infosec product landscapes, and technical features of competing products within the ecosystem
- Knowledge of Azure AD and Office 365 is a plus, especially from the perspective of installation, administration, and support
- Experience deploying and supporting solutions in a production environment
- Ability to communicate with technical contacts and technical decision-makers at the customer
- Bachelor’s Degree in a related field. CS, Economics, or Engineering is a plus, or other relevant technical degree or equivalent experience
- Excellent verbal and written English communication skills
Desirable
- Infosec experience
- Identity and Access Management experience
What the job involves
- As a Product Support Engineer at Semperis, you will be an essential member of our Technical Delivery team
- You will be responsible for solving technical issues and provide stellar customer service on our security and identity products offered to our customers
- You will be integral in shaping future product development by listening to customer challenges and providing ongoing feedback to our management, Product, and R&D teams
- Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level
- Develops and maintains in depth working knowledge of minimum 1 or 2 Semperis primary product(s) assigned to support
- Monitor the Support Queue to ensure all SLA are being met
- Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration)
- Experience with Cloud technologies like Azure, AWS, and Google
- Tracks and updates all customer support issues and logs them within the case in CRM platform like Salesforce
- Create Knowledge base articles on regular basis to grow and mature our KB repository
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Successfully anticipates, identifies, and resolves issues/concerns both internally and externally
- Develops and presents solutions to appropriate parties. Professionally and proactively handles problems and/or conflict resolution
- Uses sound judgment regarding escalation of issues to client or company management
- Meets time requirements for all assignments, with minimal reminders. Prioritizes work effectively and actively works to find more efficient ways to accomplish assignments and tasks
- Provide pre-sales technical assistance and product education
- Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas
- Willingness to travel to customers or events as necessary
Our take
Identity systems such as Microsoft Active Directory and Azure AD, used in over 90% of enterprises, are coming under sustained attack. With its multi-layered defense approach, Semperis offers the industry’s most comprehensive security technology for hybrid AD and other identity systems, combined with incident response expertise.
The security-focused firm has grown rapidly, enabling it to launch its own partner program known as Vigilance. This allows other companies to benefit from the market position of Semperis by offering its solutions as part of an overall business model.
Semperis’ patented technology protects over 50 million identities from cyberattacks, data breaches, and operational errors. As it has become increasingly well-known, its qualities have been widely acknowledged, and is trusted to fend off cyber attacks by the likes of Hertz, Starbucks and Independence Blue Cross.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2024
$125m
LATE VC
May 2022
$200m
SERIES C
Total funding: $365m
Company HQ
Hoboken, NJ
Leadership
Mickey Bresman
(CEO )Mickey began his technical career in the Israeli Navy computing technical unit. Before co-founding Semperis, they were the CTO of a Microsoft gold partner integration company, YouCC Technologies, and Senior Infrastructure Specialist at Bank Leumi, where they led the implementation of critical commercial systems.
Guy Teverovsky
(CTO & Co-founder)Prior to co-founding Semperis, Guy was a Senior Premier Field Engineer at Microsoft, acting as lead and mentor for Active Directory. They have managed Microsoft infrastructure upgrade projects and support services at SmartX, Team Computers and Hewlett-Packard Laboratories.
Matan Liberman
(General Manager, Israel)Matan began their career as a Software Engineer for the Israeli Defence Force and was promoted to Development Team Leader. They are currently the General Manager for the Israel Branch of Semperis and are involved in research and development.
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