Senior Product Manager, Olo
Olo Pay
$136.5-195.8k
+ Equity.
On-demand commerce platform for restaurants
Open for applications
On-demand commerce platform for restaurants
501-1000 employees
Open for applications
$136.5-195.8k
+ Equity.
501-1000 employees
Company mission
To give customers better, faster, and more personal service from the restaurants they love through its digital ordering and delivery platform.
Role
Who you are
- Bachelor’s Degree or higher from an accredited institution anywhere, or equivalent practical experience
- Minimum of 5 years experience in a software Product Management role
- Ideal candidates have experience scaling payments solutions for enterprise customers in a B2B2C setting
- Experienced track record of consistently delivering on your team's quarterly product objectives
- Able to collaborate with and influence senior executives, effectively communicating product vision and strategy, and driving alignment on high-impact initiatives
- Able to present complex ideas clearly and persuasively, navigate organizational dynamics, and build strong relationships at all levels of the organization
- Able to leverage a toolkit of proven strategies and techniques to tackle complex challenges, initiate feature initiatives, and drive accelerated progress
- Lead changes as new information arises, making sound tradeoff decisions to support customer and business needs
What the job involves
- As a Senior Product Manager at Olo, you’ll be on a mission to help our restaurant brands efficiently grow their digital business
- Reporting to the Director of Product Management, you’ll develop, own, and execute the roadmap for our Olo Pay product in partnership with our customers and your team of Engineers, Designers, and cross-functional stakeholders
- You’ll ensure that we solve the right customer problems at the right time in ways that our customers love and that drive our business forward
- Your relentless focus on measuring impact will ensure that we continuously deliver value to our customers while expanding our position as the best-in-breed provider in our space
- Proactively seek opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement
- Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives
- Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment
- Known expert on multiple products, customers, user personas and their respective pain points
- Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations
- Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights
- Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability
- Ensure economic viability by managing budget and securing executive approval for major cost increases
- Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI
- Independently identify and own failures to meet goals and determine the appropriate next steps without requiring management intervention
- Manage, mentor, and support the career growth of Product Managers or Associate Product Managers
- Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement
Our take
In recent years, there have been dramatic changes to the way the catering industry operates. The benefits of pandemic-imposed structures, such as digital ordering interfaces and delivery infrastructure, have outlived the reason they were brought on, as many restaurants have found these digital solutions provide both operational efficiency and additional revenue.
Olo provides all-in-one digital ordering and delivery platforms for restaurants, providing software interfaces for digital payments, menus and ordering, in addition to on-demand delivery. The platforms are provided in both mobile and web formats and facilitate both traditional and alternative ordering systems such as at kiosks, drive-thrus, and voice automated ordering. Whilst the company certainly faces competition from the variety of alternative digital ordering platforms for the catering industry, it stands out by providing an all-in-one solution, instead of focussing on just one area.
The company has partnered with catering giants such as Denny's and The Cheesecake Factory, whilst also providing affordable systems for small independent businesses. The latest addition to its offerings is the commercially available "Borderless" functionality, which has the potential to speed up and streamline payment at venues across Olo's network.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2019
$100m
SERIES D
Jan 2019
$18m
EARLY VC
Total funding: $181.3m
Company benefits
- Premium healthcare coverage
- For you and your family
- 20 days PTO, 10 sick days +
- 4 mental health days
- Flex work policy + remote office stipend
- 401(k) Match
- Company Equity
Company HQ
Tribeca, New York, NY
Articles
Leadership
Noah Glass
(CEO)Experience as International Expansion Manager of Endeavor Global, Inc. from 2003 to 2005. CEO of GoMobo.com since 2005.
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