Tax Operations Advocate, Gusto
$26.19/hr to $32.30/hr in Denver & most major metro locations and may vary in Chicago
2-3 days a week in office
Automated payroll, benefits & HR platform
Be an early applicant
Automated payroll, benefits & HR platform
1001+ employees
Be an early applicant
$26.19/hr to $32.30/hr in Denver & most major metro locations and may vary in Chicago
2-3 days a week in office
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- Experience in operations, payroll, or tax (preferably in a fast-paced environment)
- A customer-first mindset with a passion for providing excellent service
- Strong problem-solving skills with the ability to understand issues and implement effective solutions
- An improvement-oriented mindset with a drive to challenge the status quo and optimize processes
- Excellent organizational skills with the ability to manage tasks and prioritize effectively
- Strong teamwork and collaboration skills
- Ability to learn new software and tools quickly
- Proficiency in Excel is preferred; familiarity with SQL is a plus
- Excellent written and verbal communication skills
- Comfort navigating ambiguous situations
What the job involves
- This is an amazing opportunity to use your payroll and tax expertise to reshape our customer experience
- The Tax Operations team makes sure our payroll tax engine is running smoothly and firing on all cylinders
- We’re looking for people who have a passion for operations, an eye for inefficiencies, and a desire to build processes at a fast-growing start-up
- You’ll showcase your passion for customer service by processing and remitting tax payments and filings on our customers’ behalf while delivering a world-class customer experience
- You will work closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the filing process
- This role is very hands-on, with an emphasis on research and analysis, excellent communication skills, and first-principles problem solving
- A strong work ethic and a strong desire to be part of the team is critical for success
- You must also possess and take pride in a high attention to detail, organization and task management, and be comfortable working in a fast-paced, deadline-driven business environment
- The Tax Operations team is within the Payroll Operations org and is at the core of providing services that give our customers peace-of-mind. Tax Operations exists to ensure impeccable delivery of key customer needs.
- There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner. We collaborate, help each other, and work cross-functional in a positive environment
- Process and file customer tax payments accurately and on time using various technology platforms
- Collaborate effectively with cross-functional teams (including Compliance, Product, and Engineering) to ensure seamless tax operations
- Proactively troubleshoot and resolve any issues that arise, identifying root causes and implementing preventative measures
- Continuously seek opportunities to improve existing processes and enhance efficiency
- Provide exceptional service and support to our customers, ensuring their tax needs are met
- Work collaboratively within the team to achieve collective success. Investigate and solve process errors, contributing to the prevention of future issues
- Act as a liaison with tax agencies and internal teams to ensure accurate customer representation
- Provide data-driven insights and recommendations for process and strategy improvements
- Build and implement scalable operational processes
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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