Customer Success Manager, Polar Analytics
+ Equity
Multi-channel analytics software
Be an early applicant
Multi-channel analytics software
21-100 employees
Be an early applicant
+ Equity
21-100 employees
Company mission
To empower the indie DTC brands world wide to grow faster and more profitably!
Role
Who you are
- 🤖 You love the eCommerce, DTC, and SaaS space
- 🕐 You have a previous B2B SaaS experience as a CSM (at least 2 years), preferably where you saw the team grow as the company scaled
- 🎓 Bachelor or equivalent in business school or engineering
- ⌨️ You are data-driven
- 🔈 You have exceptional written and verbal communication
- ✈️ You are passionate and humble, you always love to learn and share
- 🎖 You thrive with ownership and responsibility: you will be responsible to take our Support to the next level!
What the job involves
- Onboard customers and make sure they are “healthy” along the customer journey (high touch and low touch approaches depending on the Customer Tier)
- Think of strategies to prevent churn (high touch and low touch approaches depending on the Customer Tier)
- Set up tool to help us scale current processes (CS platform, build a health score, automatize some manual processes today…)
- Help the Care team for level 1 requests. Be able to create tickets and do the first investigation
- Transform problems into scalable solutions, working hand in hand with the Tech and Care team
- Act as the voice of the customer, communicating needs or feature requests internally to influence the product roadmap
Application process
- 1. Recruiter Screen (30 mins): A call with our Head of Talent to talk through your current/past experience and your motivations and Tell you more about Polar Analytics
- 2. Role Fit Interview (45 mins): Here, you'll meet either the Hiring Manager or a team member of a similar level to discuss your ways of working and understand your skillset and ability for the role
- 3. Competency Deep Dive (1 hour): This interview usually consists of a practical element (case study, Presentation, Technical Problem Solving etc) designed to give you a broader understanding of how we drive impact at Polar. This will be with the hiring manager and one other team member
- 4. Culture Interview (45 mins): A conversation with one of our Culture Champions. We assess your team fit based on our values (see below)
Our take
In order for independent brands to grow within the digital market, marketing teams must rely on efficient analysis of eCommerce data, so they are able to compete against major enterprises. Polar Analytics has developed a data centralising platform that enables Shopify marketers to integrate and analyse complex data into one easy-to-use interface.
With a range of subscription-based offerings, the company is trusted by over 1,700+ Shopify brands, including Hero Cosmetics, Soko Glam, and AYBL. Its comprehensive dashboard enables brands to make quick decisions, fuelled by actionable marketing insights delivered by its full-stack business intelligence solution.
The Kima Ventures-backed company remains focused on further application development and expanding its workforce. Though the company’s platform integrates solely within the Shopify ecosystem, it is looking to expand its reach to encompass all eCommerce CMS's on the market. With this, Polar Analytics has plenty of growth opportunities as it continues to expand on a global scale.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Nov 2024
$19.2m
SERIES A
Jul 2023
$9m
SERIES A
Total funding: $29.5m
Company benefits
- Work Where You Thrive: We believe in Choice First working—your results matter more than your location. Work from anywhere, in a way that fits your life
- Trust, Transparency & Ownership: Our culture is built on empowerment—we give you the context and trust to take full ownership of your work. No micromanagement. Just impact
- Make a Real Difference: At Polar, your work fuels the success of thousands of eCommerce brands. You’ll build, experiment, and scale with a team that’s redefining data for the next generation of retail
Company HQ
Passy, Paris, France
Leadership
David Dokes
(Co-Founder & CEO)Previously Founded The Growth Team and The Family - London Collective. They also spent 3 years at Turo in a number of roles, including PM and Growth Lead.
Charbel Seif
(Co-Founder & CTO)Previously a Data Scientist at Airbnb and Warner Bros. Entertainment, and a Growth Engineer at Turo.
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