Technical Account Manager, Render

• This role is ideal for a customer-obsessed technical builder who is eager to shape our customer experience from the ground up
• Has 5+ years of experience in a technical, customer-facing role such as a Solutions Architect, Technical Account Manager, or Solutions Engineer, preferably in the cloud infrastructure or developer tooling space
• Demonstrates strong technical acumen with hands-on experience in cloud architecture (AWS, GCP, Azure), containerization (Docker, Kubernetes), and modern CI/CD practices
• Has foundational coding knowledge (e.g., Python, Go, Node.js) and is comfortable reading code, understanding APIs, and discussing technical implementation details
• Is a strategic thinker who can connect the dots between a customer's technical challenges and their overarching business goals
• Is an adept communicator and relationship-builder, skilled at translating complex technical concepts for both C-level executives and hands-on engineers
• Is a builder who thrives in ambiguity. You are energized by the opportunity to shape a new function and create processes, not frustrated by the lack of standardized playbooks
• Has a strong sense of empathy and a genuine passion for helping developers and engineering teams succeed
• If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need

Desirable

• We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively
• We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team
• We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed
• Render is seeking a foundational Strategic Technical Account Manager (TAM) to serve as a strategic technical advisor for our most important customers
• You will be a critical partner to our customers, blending deep technical expertise with strategic business guidance
• You will be responsible for ensuring our customers not only successfully adopt Render but also maximize the value they get from our platform by aligning its capabilities with their core business objectives
• As an early member of the team, you will be instrumental in building and defining the TAM function at Render by refining and scaling the playbooks, processes, and best practices that will become the foundation of our customer success motion
• Act as the primary technical advisor for a portfolio of enterprise accounts and building trusted relationships with technical leaders and their operational teams
• Conduct a regular cadence of strategic technical and business reviews, including architectural deep dives, performance optimizations, and Quarterly Business Reviews (QBRs) focused on value realization
• Translate technical solutions into business value, articulating the impact of Render on key outcomes like developer velocity, operational efficiency, and infrastructure costs
• Guide customers on integrations, helping them seamlessly connect Render with their broader development ecosystem
• Serve as the customer's internal champion, sitting on the same side of the table to advocate for their needs and channel feedback that directly influences our product roadmap
• Develop and share best practices through documentation, webinars, and workshops to help scale your impact across the entire customer base
• Contribute to evolving and maturing the TAM playbook, helping to refine our engagement models, health metrics, and internal processes as we scale
• Represent Render with authenticity, curiosity, and technical credibility in every customer interaction

• Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time