Site Reliability Engineer, Retool

• This role requires a blend of deep technical expertise in site reliability engineering and a keen product sense to create solutions that not only perform well but also provide an exceptional developer experience
• Strong experience with AWS and Kubernetes
• Proficiency in managing PostgreSQL databases
• Extensive experience with infrastructure as code (IaC) using Terraform
• Previous experience in a similar SRE or DevOps role, ideally within a SaaS environment
• Strong background in monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, Datadog)
• Proficiency in one or more programming languages (e.g., Python, Go, Java)
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Strong interpersonal and communication skills, with the ability to work effectively in a team-oriented environment

Desirable

• As one of our first Site Reliability Engineers, you will be instrumental in defining and shaping the processes and practices for a pivotal new business offering
• You will play a crucial role in ensuring the reliability, scalability, and performance of our services while collaborating closely with our product and GTM teams
• This is a unique opportunity to significantly impact the direction and success of a key initiative within our company
• Reducing friction in deploying Retool is one of the largest levers for us to grow efficiently as a business
• You’ll be figuring out how to productize a scalable deployment solution that is both effective and delightful for our customers
• Infrastructure Management: Design, implement, and manage scalable and resilient infrastructure using AWS, Kubernetes, and Terraform
• Process Shaping: Define and implement processes and practices that will support our new business offering, ensuring they are robust, scalable, and aligned with industry best practices
• Automation: Automate deployment and maintenance tasks to improve efficiency and scalability of this offering
• Documentation & Knowledge Sharing: Create and maintain comprehensive documentation for systems, processes, and procedures. Mentor and guide other team members on best practices
• Monitoring & Alerting: Leverage existing observability systems to build new products that ensure the health and performance of our services