Enterprise Customer Success Manager, Hasura
More information about location
Data API development platform
Job no longer available
Data API development platform
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
To make data access fast, secure and scalable.
Role
Who you are
- Bachelor’s degree in Business, Computer Science, or a related field
- 5+ years of experience in customer success, account management, or a related role, preferably in the software or technology industry
- Proven track record of managing and growing enterprise customer accounts
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels
- Strong problem-solving skills and a proactive approach to addressing customer needs
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Familiarity with Hasura’s products and the open-source community is a plus
What the job involves
- The Enterprise Customer Success Manager (CSM) is a critical role at Hasura, responsible for ensuring our enterprise customers achieve their desired outcomes through the effective use of our software
- The CSM will build strong relationships with key stakeholders, provide strategic guidance, and deliver exceptional support to maximize customer satisfaction and retention
- Customer Relationship Management:
- Build and maintain strong, long-lasting relationships with enterprise customers
- Act as the primary point of contact for assigned accounts, ensuring a high level of customer satisfaction and loyalty
- Conduct regular check-ins and business reviews with customers to understand their goals, challenges, and progress
- Strategic Guidance:
- Understand customers' business objectives and provide strategic recommendations to help them achieve success with Hasura
- Collaborate with customers to develop and execute success plans that align with their goals, drive adoption, and deliver value from Hasura's solutions
- Renewals and Upselling:
- Manage contract renewals, ensuring timely and successful renewals
- Identify and support opportunities for upselling and cross-selling additional products and services to meet customer needs
- Escalation Resolution and Support:
- Proactively identify and address any issues or concerns that may arise, coordinating with internal teams as needed
- Serve as an advocate for the customer within Hasura, ensuring their feedback and needs are heard and addressed
- Collaboration and Communication:
- Work closely with sales, product, marketing, and support teams to ensure a seamless customer experience
- Provide feedback to internal teams regarding customer needs, potential product enhancements, and to generate marketing collateral and opportunities
- Metrics and Reporting:
- Track and report on key customer success metrics, including customer satisfaction, retention, and customer health
- Use data to identify trends and opportunities for improvement in customer success processes
- Through your work at Hasura, you will have the opportunity to make a lasting impact on both how Hasura is built as well as the larger developer ecosystem
Our take
Hasura delivers a development toolkit to speed up the production of data-led APIs. According to the company, data and APIs are "key to the success of the modern enterprise", but developing them can prove tedious and time-consuming. To combat this, Hasura automates much of the process, allowing app teams to focus on building other features.
The company's data API platform encompasses a range of tools, such as a declarative authorization engine (for securing data), performance optimisation features, and full monitoring. It can be deployed as either a fully managed Hasura Cloud service or the self-hosted Hasura Enterprise Edition, giving it the versatility to serve a wide range of clientele.
Hasura has gained widespread popularity and has good funding to back itself as it explores further development and expansion. Most recently, it announced key innovations in its Data Delivery Network (DDN), improving access, governance, and integration across domains. These updates position Hasura to meet the rising demand for AI-driven solutions and help businesses overcome data challenges as they adopt GenAI and other advanced technologies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$100m
SERIES C
Sep 2020
$25m
SERIES B
Total funding: $136.5m
Company benefits
- Remote & hybrid work environment: Our team is spread across multiple countries, allowing for remote work or in-person collaboration at our office spaces in San Francisco and Bangalore. We believe in a flexible work model that considers individual preferences and promotes effective teamwork
- Self-Care Fridays: We offer the second Friday of every month as a day off. This time allows our team members to engage in activities that rejuvenate and recharge them personally.
- Equipment and learning allowance: We have equipment and learning budgets to ensure that our employees have the necessary tools and resources to succeed in their roles. We invest in their growth and development by facilitating access to relevant learning opportunities
- Donation Matching: We have an annual donation matching fund to encourage and enhance team member donations to global organizations working towards equality & equity
- Flexible timings & PTO: Because of our asynchronous ways of working, our team members have the freedom and flexibility to set their work schedules ensuring adequate support and team coverage. This flexibility enables a healthy work-life balance, complemented by generous paid time off (PTO) options
Company HQ
South Beach, San Francisco, CA
Leadership
Tanmai Gopal
(Co-Founder & CEO)Previously the co-founder of 34 Cross, a product development company.
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