Product Support Engineer, Ambi Robotics
+ Equity
Supply chain automation hardware
Be an early applicant
Supply chain automation hardware
21-100 employees
Be an early applicant
+ Equity
21-100 employees
Company mission
To build AI-powered robotics that empower employees to work smarter and safer, increasing the operational resilience for global brands.
Role
Who you are
- 2+ years of product support engineering with experience in electro-mechanical hardware and software systems
- Willingness and ability to travel (up to 50%)
- Working knowledge of Google Suite, Asana, Slack, Jira, and hardware and software principles
- Basic technical skills for software, mechanical, and electrical engineering
- Strong writing, analytical, and problem-solving skills
- Strong attention to detail, self-motivation, and customer communication experience
- Self-starter mentality with a bias toward action and strong follow through
- BA/BS in a related field
What the job involves
- This position will serve as the first point of contact for customers experiencing problems with robotic equipment in the field and will coordinate resolutions through travel to site
- This role will contribute to team processes, travel to perform installations, and be responsible for the performance of a growing fleet of robotic systems
- The Product Support Engineer will work closely with the operations, software and hardware engineering teams
- Take primary ownership of one or more sites as the customer point-of-contact
- Provide secondary backup ownership to others
- Participate in travel deployment projects in the field (1-2 weeks at a time)
- Participate in customer support phone and email on-call rotations
- Schedule, track, and perform preventative maintenance
- Build and maintain reactive technical support processes
- Lead and contribute to support team projects
Our take
The logistics and supply chain industry faces a serious challenge - volumes and varieties of goods to be picked and shipped are continuously increasing, but a staffing shortage means the workforce isn't available to accomplish this. Ambi is one of a number of companies aiming to find a solution, producing AI-powered robots to automate and accelerate logistics and fulfillment processes.
Utilizing the latest advances in robotics and machine learning, Ambi's robots work in tandem with human operators and are trained to handle both rigid and deformable (and therefore fragile or easy-to-drop) items, increasing the throughput per employee to over 1,200 items per hour on average. Ambi is competing with numerous other startups in this space, such as Covariant, Pickle and XYZ Robotics, but the addressable market is huge and untapped, with an estimated size of $30 Billion in 2023.
Having built up a customer base which includes the likes of Pitney Bowes and OSM Worldwide, Ambi has also secured a large amount of funding over several investment rounds. This is being used to continuing deployments of Ambi's robots and to expand the company's headcount, particularly in engineering and customer support. With a growing demand for its technology, Ambi is well poised for future success.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Oct 2022
$32m
EARLY VC
Jan 2022
$1m
GRANT
Total funding: $65.1m
Company benefits
- Health, dental, and vision insurance
- 401k with 5% matching by Ambi
- Unlimited PTO
- Fully remote work
- Access to a full gym at HQ
- Free parking on site at HQ
- Equity ownership
Company values
- Resourcefulness: We work in agile ways to bring the smartest solutions to our partners.
- Experimentation: Hypothesize, test, learn, repeat. The scientific method is a way to reduce decision apprehension in unknown situations. Using it in life allows us to try new things and reach new heights.
- Service: Nothing brings us more reward than solving problems for partners or colleagues, learning, adapting, and helping them be as competitive as they can be.
- Equity: We believe in an environment built for everyone to contribute and be valued. When we embrace difference and diversity, we increase our knowledge base and data points.
Company HQ
Northwest Berkeley, Berkeley, CA
Articles
Leadership
David Gealy
(VP Hardware)Also Co-Creator of Berkely Open Arms. Was previously a Graduate Student Researcher at UC Berkeley College of Engineering and a Dyno Engineer at North American Repower.
Jeff Mahler
(CTO)Was a Computer Vision Engineer at Occipital. Before that, co-founded Lynx Laboratories.
Matthew Matl
(VP Software)Was previously a Software Engineer for AppNexus and Brewster.
Stephen McKinley
(VP Operations)Previously was Co-Creator of Berkeley Open Arms. Before that was Lead Mechanical Engineer at Quantum Energy Storage Corporation.
Ken Goldberg
(Chief Scientist)Is also a Professor and the Willaiam S. Flloyd Jr. Distinguished Chair in Engineering at UC Berkeley. Before co-founding Ambi Robotics was an Assistant Professor at the University of Southern California.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 2 more jobs at Ambi Robotics