Digital Support Intelligent Automation Solutions Engineer, Autodesk

• 3+ years of experience building automation, integration, or AI-assisted workflow solutions that solve business or operational problems
• Persistent, proactive builder who is comfortable working through ambiguity, learning unfamiliar systems quickly, and engaging internal experts to unblock progress, understand constraints, and find practical paths forward
• Proven ability to design and deliver intelligent automation tools, internal applications, or workflow solutions that create measurable business value
• Experience building Salesforce Service Cloud automations using Salesforce Flow, and integrating Salesforce data into internal tools, workflow automations, or AI-assisted solutions through APIs
• Hands-on experience building and validating AI-enabled solutions using Python, JavaScript, or similar languages, and/or workflow orchestration platforms such as Copilot Studio, n8n, LangGraph, or equivalent tools
• Experience integrating multiple data or knowledge sources into internal tools, search experiences, Slackbots, or AI-assisted workflows
• Ability to build lightweight internal UIs for prototypes (e.g., Streamlit, React, TypeScript)
• Experience collaborating with cross-functional teams
• API design patterns, authentication flows (OAuth, connected apps), and webhook integrations
• Understanding data security, identity, entitlements, PII handling, secrets management, and enterprise governance

Desirable

• We’re hiring a Digital Support Intelligent Automation Solutions Engineer to design, build, and iterate on practical technology solutions that improve how Customer Technical Success teams work
• This role is the technical builder behind the Digital Support Technology Transformation Team
• You will help turn real operational pain points into working tools and workflows that reduce effort, improve consistency, and create better support experiences for employees and customers
• Work may range from lightweight internal web-based prototypes to workflow automations that connect tools such as Airtable, Slack, Slackbots, Salesforce, n8n, Microsoft Power Platform, Copilot Studio, and other Autodesk-approved platforms
• This is a builder role with a solution-architect mindset. The focus is on solving business problems with the right technical approach, whether that means connecting APIs, connecting to business data in Snowflake, integrating MCP-based services or AI tool connectors, automating a handoff, building a small internal UI, creating an AI-assisted workflow, or prototyping a capability that can later scale through the right platform or engineering team
• Collaborate with stakeholders to understand operational pain points and translate requirements into pilot-ready automation solutions
• Rapidly build POCs to test hypotheses, validate feasibility, and iterate based on measurable success criteria and feedback
• Build production-aware prototypes with reusability, security, maintainability, and future scale in mind
• Integrate automation solutions with enterprise systems, APIs, AI tool connectors, MCP-based services, and data sources such as Salesforce Service Cloud or Snowflake
• Build or integrate lightweight internal tools, including web-based prototypes, Slackbots, and workflow automations
• Troubleshoot and improve pilot reliability by implementing logging, error handling, and basic observability across workflows and integrations
• Document technical designs, integration patterns, lessons learned, and handoff requirements for solutions that may transition to platform or engineering teams