Customer Success & Onboarding/Migrations Specialist, Momence

• You’re a trusted advisor, fluent in German and English, who can support small business owners through both onboarding and long-term platform adoption
• You’re proactive, organized, tech-savvy, and passionate about empowering customers
• You’re excited to wear multiple hats and help shape our expansion in Germany
• Fluency in German and English (written & verbal)
• 2+ years experience in onboarding, customer success, implementation, or migrations
• Strong client-facing communication and relationship-building skills
• Ability to manage multiple projects and timelines across time zones
• Experience with data migration, spreadsheets (Excel/Google Sheets), and CRMs
• Comfort handling challenging customer conversations and objections
• Self-motivated and comfortable working independently in a remote startup

Desirable

• As we continue to scale across Europe, we’re looking for a hybrid Customer Success & Onboarding/Migrations Specialist to join our team and support our German-speaking customers
• This role blends onboarding and migrations responsibilities with customer success and expansion work — making it a key part of ensuring a smooth transition to Momence and long-term customer growth
• You’ll guide new customers through the onboarding process, support their data migration, and, over time, build relationships to help them adopt more features and drive value
• You’ll also identify upsell opportunities and support our efforts to grow and retain revenue across the German market
• Guide new customers in Germany through onboarding and platform setup
• Coordinate smooth and accurate data migrations from previous platforms
• Conduct training sessions in German, helping business owners feel confident using Momence
• Work closely with technical and support teams to resolve onboarding/migration issues
• Provide exceptional, localized customer support throughout the onboarding process
• Build strong relationships with customers after onboarding and maintain regular touchpoints
• Identify and nurture expansion opportunities (upsells, paid feature adoption)
• Lead product education conversations and help customers maximize Momence's tools
• Conduct proactive outreach to ensure engagement and reduce churn risk
• Share customer feedback to inform Product and Marketing decisions