Customer Support Associate, Indeed Flex
Temporary
$33-65k
+ Performance-based bonus
2+ days a week in office
Flexible technology based staffing platform
Be an early applicant
Flexible technology based staffing platform
201-500 employees
Be an early applicant
$33-65k
+ Performance-based bonus
2+ days a week in office
201-500 employees
Company mission
To unlock a world where access to work and workers is frictionless.
Role
Who you are
- Proactive thinker, always willing to share your ideas and knowledge
- Experience in using data to identify challenges and priorities
- Computer savvy and able to use a variety of platforms, as well as Google Suite
- Exceptional organizational skills and the ability to prioritize and plan your own day and workload
- Experience working in a high-volume customer service or operations environment
- A successful, energetic self-starter, with strong initiative
- Thrives in an environment where priorities and focus are constantly evolving
- A high level of integrity; always positive & focused on the customer’s long-term success
- Experience working with Salesforce is a plus
- Ability to cover flexible shifts
- Highly proficient with Microsoft Office / Google Workspace software suite
- Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce such as Lucid, Monday, Salesforce, GSuite, Zoom, Slack, Notion, etc
- A commitment to driving the Indeed Flex mission: to help people get jobs, instantly
- You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
- You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- You’re proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we’re about and you want to be a part of it
What the job involves
- The main purpose of this role is to work cross-functionally to help match our workers to the right jobs and help our clients meet their hiring targets
- This role will proactively analyze shift patterns, job requirements, and Indeed Flex’s pool of Flexers to maximize fulfillment
- Drive a world-class customer experience by handling support tickets and delivering on the Flexer experience
- Ability to provide and analyze reports on all aspects of Indeed Flex bookings and other activities
- Willingness to play an integral role in managing all day-to-day operations, liaising between Indeed Flex’s internal stakeholders with frequent opportunities to work directly with our clients and Flexers
- Support the implementation of new processes and procedures and contribute to the development of improved processes
- Deliver on individual KPIs and Targets
- Support’s team on process refreshers and case escalations
- Assist in the onboarding of new hires and preparing them for success
- Conducts Team Audits biweekly on our quality and delivery of a positive Flexer experience
- Assigns team to daily duties
- Provide the above support on a rotational shift basis which covers 7 days a week for the following hours:
- 8a - 8p Mon - Fri
- 8a - 5p Sat - Sun
- Please Note: Shifts may vary, depending on busy periods and company holidays
Our take
Approximately one-third of the UK workforce works part-time, and interest in part-time and flexible work is forecasted to continue as the economy recovers and people seek work opportunities that fit their priorities.
Syft, a UK-based online recruiting platform for the hospitality, events and light industrial sectors, was acquired by Indeed in 2019. The company introduced the Indeed Flex brand to incorporate workforce management, VMS and a fully managed service for employers’ flexible and part-time recruitment and staffing needs.
Indeed Flex has been well-served by its laser-sharp focus on flexible workers, and its connection to Indeed has lent the company valuable credibility. It will need to continue to attract top part-time talent to ensure its continued success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-9% employee growth in 12 months
Company
Employee endorsements
People of all backgrounds are welcomed
"A very diverse workforce, there are people from different backgrounds and cultures at all levels of the company where everyone can be a true self..."
Company benefits
- Unique bonus structure for every employee - based on performance
- Hybrid working model - work from any one of our regional offices or from home, picking the mix that works for you (from 100% in-office to 100% remote)
- 25 Days PTO (Prorated) + Birthday Day Off
- Regular team building events
- Short Term Incentive Plan (STIP)
- Onsite Fitness Center w/ Showers
- Chef-prepared breakfast and lunch provided daily
- Onsite Complimentary Cafe & Juice Bar, Free Snacks & Beverages
- Free Covered Parking
- Medical, Dental, Vision, 401k
Company HQ
Farringdon, London, UK
People progressing
A Talent Acquisition Manager initially and promoted within 6 months to Head of Talent Acquisition Manager with Indeed Flex.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Indeed Flex
- We have a variety of Employee Resource Groups to celebrate a culture of inclusiveness
- We partner with various professional networking groups to find, attract, and mentor talent from underrepresented groups
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