Technical Services Engineer, MongoDB

• Genuine desire to help people succeed with our technology
• Ability to rapidly learn a wide variety of new technical skills including the MongoDB Database
• Engage with our customers for their success with MongoDB Realm and Atlas App Services by solving their ambitious technical problems, applying advanced diagnostic and troubleshooting skills
• Excellent interpersonal skills (both written and verbal) are critical as you will be working with users from all over the world with very diverse backgrounds, as well as with a highly technical engineering team
• Develop simple mobile applications using mobile and desktop technologies
• Develop an in-depth understanding of the MongoDB Realm and Atlas App Services platform features and architecture
• Read and understand the intent of code and stack traces in one or more languages of: Java, Kotlin, Swift, Objective-C, C#, Javascript
• Comfortably navigate through Linux systems using a shell
• Write simple reproduction scripts

Desirable

• Work closely with highly skilled engineers and developers, encounter many different kinds of problems, recognize patterns, provide product feedback, contribute to documentation, shape processes, and help guide the evolution of the MongoDB Realm product itself
• Help our customers launch and run all manner of mobile applications using the newly launched MongoDB Realm on our Atlas Platform
• Help MongoDB Realm and Atlas App Services users solving sophisticated issues with their solutions, e.g., resolving questions on SDKs, architecture, performance, scaling and everything in between
• Be a specialist on standard methodologies for developing and running applications using MongoDB Realm and Atlas App Services at scale, whatever that scale may be
• Advocate for customers’ needs, working with the Product Engineering teams to debug and reproduce problem reports from MongoDB Realm and Atlas App Services users and escalate problems to include other team members as needed
• Recognize patterns, and optimally categorize and build links between related issues and projects
• In 3 Months
• Run through creation of a simple app using MongoDB Realm, including sync to multiple devices
• You are comfortable handling tickets with identifiable diagnostic signatures
• Can identify user reported tickets that don’t describe bugs
• Have written detailed issue summaries for downstream teams
• In 6 Months
• You have a good understanding of MongoDB Realm, Atlas App Services, MongoDB and Atlas
• Have solid understanding of, Nodejs, React-native, iOS, Android
• Can identify issue patterns and escalating when appropriate
• Can take any issue and work on it to completion, either by yourself or by including a colleague at the right time and with the appropriate skills to accelerate a solution
• In 12 Months
• You are influencing the product roadmap based on issues you’ve seen
• You can answer issues from our enterprise customers based on their use case
• You have a deep understanding of Realm server and synchronization technology
• You have a deep understanding of Atlas App Services