Staff Product Manager, Headway
Trust, Account Integrity/Security
$21.5-254k
Plus Equity
Therapist-by-insurance marketplace
Open for applications
Therapist-by-insurance marketplace
1001+ employees
Open for applications
$21.5-254k
Plus Equity
1001+ employees
Company mission
To build a new mental healthcare system, rewired for access and affordability.
Role
Who you are
- Have 0 -> 1 product experience: You have ~7+ years of experience as a product manager, with 2+ of those years building trust products
- Data driven mindset: You enjoy building technically complex, scalable solutions
- Thrive in ambiguity: You love tackling ambiguous problems in a fast-paced environment with an optimistic and energizing attitude
- Appreciate quality: You have an exceptionally high bar for building incredible experiences
- Innovation at Scale: You seek opportunities to lead the industry in implementing the latest security and privacy technologies
- Results driven: You care deeply about creating impact and driving results for Headway’s business
- Mission driven: You are motivated by Headway’s mission, increasing access to high quality mental health care
What the job involves
- We’re looking for a Principal Product Manager to shape our internal and external efforts to grow our customers’ Trust in Headway
- Set the vision for Trust: Lead collaborative efforts to define a vision, strategy, and roadmap for software engineering efforts focused on security and privacy of our customers
- Build New Trust-Centered Products: Build customer-facing features and experiences that improve our customers’ security and privacy when engaging on the Headway platform. This could include:
- Identity, access, and permissioning solutions that enable therapists, patients, and enterprises to use Headway for more of their workflows
- Customer Trust center that showcases to therapists and patients how we honor their transparency and autonomy when entrusting Headway with their sensitive data, such as Protected Health Information (PHI) and Personally Identifiable Information (PII)
- Partner with Product Leaders on New Products: Headway has many new product launches on the horizon that will transform the industry and have a rich data component. You will be the lead partner on some of our most innovative project launches given our ambitious data strategy
- Make the safe way, the easy way: Build platform components, features, and tooling for internal teams so that it’s seamless to build with Trust as a default. This could include:
- Unified B2C and B2B authentication and authorization strategy across our production environment that’s universally adopted by teams entrusted with access to sensitive customers
- Modular building blocks and tooling that enable least privilege access to PHI and PII data
- 0 to 1 on data infrastructure, audit logging, and tooling needs for detection & responding to suspicious events and anomalies
- Protect Headway’s most sensitive data: In addition to direct customer feedback, you’ll partner closely with Legal, Compliance, Engineering, Operations, Growth, and Customer Support to ensure that we understand needs around data and privacy in our products, services, and platforms. This could include:
- Defining an unified approach to safeguarding PHI and PII access that’s consistent with regulatory, compliance, and customer expectations
- Translating customer, business, and regulatory trust needs into clear requirements and tradeoffs that are prioritized and contextualized for the relevant engineering teams
- Collaborating with design, product marketing, and research on user interface designs relating to Trust features and experiences
Our take
1 in 4 US citizens are currently living with treatable mental health conditions, however, a vast majority of people are unable to access the care they need, the primary reason being cost. Headway connects clients with therapists who accept insurance as payment and provides independent practitioners with the tools and resources needed to serve their patients and manage administrative workloads.
Headway’s concept is timely, with national mental health under particular strain following events from the past few years. The company facilitates over 300,000 appointments per month and has attracted backing from the likes of Accel and Google Ventures.
Covering 16 states and the District of Columbia, the company intends to broaden its presence across the US using its 2023 Series C funding of $125 million. This is a crucial avenue for further growth, as medical care deserts across the US mean the potential market is vast.
Freddie
Company Specialist at Welcome to the Jungle
Insights
64% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$100m
LATE VC
Oct 2023
$125m
SERIES C
Total funding: $327m
Company benefits
- Work from home opportunities
Company HQ
Tribeca, New York, NY
Leadership
Andrew Adams
(CEO)Worked as a Product Analyst at Spring, and was a Software Development Engineer Intern at Amazon.
Salary benchmarks
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