Desktop Support Lead, Vestwell

• 2+ years of professional JAMF/macOS experience including administering macOS environments
• Demonstrated ability to proactively prioritize, organize, and communicate effectively in a high-growth, fast-paced environment

Desirable

• Vestwell is looking for a Desktop Support Lead to join our CorpIT team with a focus on managing and supporting our macOS environment through JAMF
• This role will be responsible for administering and optimizing JAMF to ensure consistent hardware setup, security, and compliance across our employee base
• You’ll provide on-site support in our Austin office while also assisting remote staff and other locations
• In addition to troubleshooting and repair, you’ll play a key role in engineering access, enforcing IT policies, and collaborating closely with CorpIT, DevOps, Security, and other teams
• Manage and implement optimizations to automate day to day corporate IT tasks
• Handle break/fix of end-user technical issues
• Mac endpoint management through JAMF
• Manage and follow-up with any applicable tickets

• It starts the same for every candidate: getting to know the team members through 1-2 conversations about Vestwell, your experience, and your interests
• Next steps can vary by role, but the usual next steps are a skill or experience screen (e.g. a coding interview for an Engineer, a portfolio review for a Designer, deeper experience call for other roles) which leads to a virtual or in-person interview panel after that if the screens go well
• Before making an offer, our interview process concludes with a references check stage for your recruiter to meet with a current or former supervisor and peer
• We prioritize transparency and lack of surprise throughout the process