Vice President of Sales Engineering, Observe.AI
$300-400k
OTE
Contact center software
Open for applications
Contact center software
201-500 employees
Open for applications
$300-400k
OTE
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- This role will require a deep understanding of the Observe.AI’s technology, the ability to articulate its value to prospective customers, and the skill to guide the team in aligning technical solutions with customer needs
- 10+ years of experience in sales engineering or technical sales roles, with at least 5 years in a leadership position. Proven track record of successfully leading and scaling a sales engineering team in a high-growth environment
- Telephony stack, Basic Understand of AI, and experience with AWS
- Bachelor’s degree in engineering, computer science, business, or a related field; advanced degree (MBA, Master’s in Engineering) is preferred
- Strong leadership and team management skills, with the ability to inspire and develop technical talent
- Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences
- Strategic thinker with strong business acumen and a customer-centric approach
- Ability to navigate complex sales processes and influence decision-making at all levels
- Deep technical expertise in the relevant industry or technology stack
- Experience in Contact Center or CX
What the job involves
- The VP of Sales Engineering will be responsible for leading and managing the sales engineering team to support the Sales and CS organization in achieving our revenue goals
- The VP of Sales Engineering plays a strategic role in developing and executing sales strategies that leverage technical resources to win business and build long-term customer relationships
- Lead, mentor, and develop a team of sales engineers, providing guidance on technical presentations, demonstrations, and customer engagements
- Set clear goals and objectives for the sales engineering team, ensuring alignment with the overall sales strategy and business objectives
- Foster a collaborative and innovative team culture that prioritizes continuous learning and professional development
- Collaborate with our CRO and other senior leaders to develop and implement sales strategies that leverage technical resources effectively
- Partner with the sales team to identify and prioritize high-impact opportunities, providing technical insights and strategic guidance
- Serve as a senior technical advisor to key customers and prospects, participating in high-level meetings and negotiations as needed
- Understand customer needs and challenges, and tailor technical solutions to address these effectively
- Manage the technical aspects of complex sales cycles, including RFP responses, solution design, and technical presentations
- Act as a bridge between the sales team and product management, providing feedback on customer requirements and competitive trends
- Stay current on industry trends, competitive landscape, and emerging technologies to position the company effectively in the market
- Advocate for product enhancements and innovations based on customer feedback and market demands
- Develop and implement best practices for the sales engineering team, including processes for technical discovery, solution design, and competitive positioning
- Monitor and analyze team performance, implementing metrics and KPIs to drive continuous improvement
- Optimize resource allocation and ensure that the team is effectively supporting the sales organization in achieving its goals
- Collaborate with product management, marketing, and customer success teams to ensure alignment on product messaging, go-to-market strategies, and customer satisfaction
- Participate in strategic planning and provide input on company direction based on customer feedback and market insights
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centers through AI by automating tasks and form filling, helping people find more information quicker.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than the businesses they serve - providing valued call optimization tools to improve operatives' performance. It also supplies an analysis engine for cross-channel customer interactions, which enables users to find new revenue opportunities, employ effective coaching and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.2m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company values
- Connect
- Collaborate
- Celebrate
Company HQ
Redwood Shores, Redwood City, CA
Articles
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
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