Key Account Manager, Acquia

• This position is designed for an individual who has account management experience, a high attention to detail and strives for customer satisfaction
• The ideal candidate will have past experience working for a technology company
• 3–5 years of experience in a Sales, Customer Success, or Account Management role within a technology/SaaS company
• Proven track record of sustaining and growing complex customer relationships, including leading renewals and identifying upsell/cross-sell opportunities
• Experience owning and exceeding renewal quotas
• Experience owning and exceeding ACV upsell/cross-sell quotas
• Strong leadership, teamwork, communication, and cross-functional collaboration skills
• Strong forecasting and analytical skills with the ability to accurately manage and communicate business forecasts
• Self-starter with the ability to set priorities, work independently, and thrive in a fast-paced environment
• Highly organized with strong attention to detail
• Strong verbal and written communication skills
• Proficiency with Microsoft Office or Google Workspace, including Word/Docs, Excel/Sheets, and PowerPoint/Slides
• Experience with Salesforce (SFDC), Jira, and other CRM/customer success tools

Desirable

• We are seeking an ambitious Key Account Manager responsible for delivering against renewal and upsell targets as well as developing & maintaining existing customer relationships within higher education and state/local government. I
• In this role, you will proactively engage in the day-to-day Account Management of accounts; mitigating customer escalations and risks with the appropriate sense of urgency, and building strong cross-departmental relationships with other stakeholders in the organization
• You will become the customer’s advocate within Acquia, creating a positive customer experience that ultimately results in the renewal of the subscription and account growth
• You will work directly with Sales & Pre-Sales, Technical Support, Customer Success, Professional Services, Operations and Finance
• This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program
• Exceed quarterly renewal and upsell goals
• Maintain solid relationships with customers and ownership of customers’ success with Acquia platform services
• Guide customers through onboarding of products and services
• Maintain control of account direction and strategy
• Build relationships with strategic leadership level customer contacts
• Identify new opportunities and work to drive them to a close
• Coordinate with business users and procurement to ensure timely renewals
• Update and maintain Sales database as appropriate
• Must be able to proactively drive accounts with minimal oversight
• Strong collaboration with internal teams
• Generates trusted relationships with customers
• Ability to manage multiple systems and administration at once