Group Vice President of Platform AI Experience Engineering, ServiceNow
$294.7-500.8k
+ variable/incentive compensation
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$294.7-500.8k
+ variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- 15+ years of experience in software engineering leadership, including building large-scale cloud platforms and modern frontend/mobile experiences
- Proven expertise in leading enterprise-scale UX technology—frameworks, component libraries, design systems, and builders
- Deep understanding of native mobile platforms (iOS/Android), cross-platform frameworks, and mobile-first development strategies
- Strong background in Generative and Agentic AI—experience shipping AI-powered user experiences in enterprise software is a strong plus
- Experience delivering SaaS products with high performance, scalability, security, and availability
- Demonstrated success in building and managing globally distributed engineering teams in a fast-paced environment
- Expertise in Agile development, DevOps culture, and modern engineering best practices
- Excellent communication skills with the ability to translate complex technical topics to business stakeholders and executives
- Strategic thinker with a hands-on, execution-oriented mindset and a passion for mentoring and growing engineering talent
- Bachelor's degree in Computer Science or related field; advanced degree preferred
What the job involves
- We are seeking a bold and visionary Group Vice President of Platform AI Experience Engineering to lead the technology that powers all user experiences across ServiceNow’s platform—web, mobile, and AI
- This engineering executive will lead the architecture, development, and global delivery of foundational experience technologies including our web framework, UI components and theming, low-code builders, mobile platform and native applications, as well as our flagship end-user experiences including Workspace and Portal
- A key focus area is leading the engineering behind our next-generation Generative and Agentic AI Experiences—including task summarization, resolution note and KB generation, task classification, research and resolution agents, all deeply integrated into the platform to empower fulfillers across IT, HR, and Customer workflows
- You will oversee a world-class engineering team that builds mission-critical UX technology used across the enterprise, collaborating deeply with Product, Design, AI, and Cloud Platform teams to shape the future of human-AI interaction
- Lead the vision, strategy, and execution for the platform’s user experience layer across web, mobile, and generative interfaces
- Drive architectural leadership across core UI (framework, theming, design system), Workspace, and Portal—powering seamless, cohesive user experiences
- Own the native mobile platform (framework, builder, runtime, apps) for delivering first-class mobile experiences at scale
- Build and scale low-code/no-code UX tools that empower developers and creators to build rich user experiences with speed and quality
- Deliver scalable, performant infrastructure and APIs for running AI-infused applications and workflows across ServiceNow
- Lead development of generative and agentic AI skills: task summarization, resolution note generation, KB/article creation, classification agents, research/resolution bots
- Foster a high-performance engineering culture that champions innovation, reliability, and customer-centric development
- Partner across AI, platform, product, and UX teams to define next-gen AI/UX convergence, making AI usable, trusted, and deeply integrated into the product
- Inspire, mentor, and scale a global engineering team of 500+ across the US, India, and Europe, cultivating future leaders
- Represent ServiceNow externally on AI-driven UX innovation and modern experience engineering at scale
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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