Customer Support Associate, Indeed Flex
Temporary, Bilingual Spanish Speaker
$26.44 USD hourly pay + Short Term Incentive Plan
More information about location
4+ days a week in office
Staffing platform connecting businesses and flexible temporary workers
Job no longer available
Staffing platform connecting businesses and flexible temporary workers
201-500 employees
Job no longer available
$26.44 USD hourly pay + Short Term Incentive Plan
More information about location
4+ days a week in office
201-500 employees
Company mission
To unlock a world where access to work and workers is frictionless.
Role
Who you are
- Bilingual (English and Spanish proficiency)
- Experience in using data to identify challenges and priorities
- Exceptional organizational skills and the ability to prioritize and plan your own day and workload
- Experience working in a high-volume customer service or operations environment
- Experience working with Salesforce is a plus
- Highly proficient with Microsoft Office / Google Workspace software suite
- Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce such as Lucid, Monday, Salesforce, GSuite, Zoom, Slack, Notion, etc
- A successful, energetic self-starter, with strong initiative
- Thrives in an environment where priorities and focus are constantly evolving
- A high level of integrity; always positive & focused on the customer’s long-term success
- A commitment to driving the Indeed Flex mission: to help people get jobs, instantly
- You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
- You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- You’re proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we’re about and you want to be a part of it
What the job involves
- The main purpose of this role is to work cross-functionally to help match our workers to the right jobs and help our clients meet their hiring targets
- This role will proactively analyze shift patterns, job requirements, and Indeed Flex’s pool of Flexers to maximize fulfillment
- Drive a world-class customer experience by handling support tickets and delivering on the Flexer experience
- Ability to provide and analyze reports on all aspects of Indeed Flex bookings and other activities
- Willingness to play an integral role in managing all day-to-day operations, liaising between Indeed Flex’s internal stakeholders with frequent opportunities to work directly with our clients and Flexers
- Support the implementation of new processes and procedures and contribute to the development of improved processes
- Deliver on individual KPIs and Targets
- Support’s team on process refreshers and case escalations
- Assist in the onboarding of new hires and preparing them for success
- Conducts Team Audits biweekly on our quality and delivery of a positive Flexer experience
- Assigns team to daily duties
- Provide the above support on a rotational shift basis which covers 7 days a week for one of the following shift patterns/hours:
- 12p - 8:30p Mon - Fri
- 12p - 8:30p Thu - Mon
- 12p - 10:30p Thu - Sun
- Please Note: Shifts may vary, depending on busy periods and company holidays
- This role offers a combination of professional office settings and on-site client locations
- On occasion, you may be required to work at client locations, which could include warehouse or logistics environments. When on-site, candidates should be comfortable adhering to client-specific safety protocols and navigating large, busy facilities
- Flexibility in working hours and travel may be necessary to meet client needs, including occasional work outside of standard business hours
- Physical Demands:
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
- The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl
- The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
Our take
Approximately one-third of the UK workforce works part-time, and interest in part-time and flexible work is forecasted to continue as the economy recovers and people seek work opportunities that fit their priorities.
Syft, a UK-based online recruiting platform for the hospitality, events and light industrial sectors, was acquired by Indeed in 2019. The company introduced the Indeed Flex brand to incorporate workforce management, VMS and a fully managed service for employers’ flexible and part-time recruitment and staffing needs.
Indeed Flex has been well-served by its laser-sharp focus on flexible workers, and its connection to Indeed has lent the company valuable credibility. It will need to continue to attract top part-time talent to ensure its continued success, and its partnerships with the likes of Branch, offering same-day payouts for workers and other incentives, will no doubt draw in users.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Company benefits
- Unique bonus structure for every employee - based on performance
- 25 Days PTO + Birthday Day Off
- Regular team building events
- Lunch provided daily
- Short Term Incentive Plan (STIP)
- Onsite Fitness Center w/ Showers
- Onsite Complimentary Cafe & Juice Bar, Free Snacks & Beverages
- Free Covered Parking
- Medical, Dental, Vision, 401k
Company values
- Empowerment
- Innovation/Technology-Driven
- We help people get jobs
Company HQ
HQ - London, UK
Articles
Leadership
Novo Constare
(CEO)Previously a Senior Trader at TradeLink. Also a Board Member at Matchable Volunteering and a Member at Founders Pledge. Co-founded Syft in 2015 which was acquired by Indeed.com in 2019.
Salary benchmarks
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Diversity, Equity & Inclusion at Indeed Flex
- We have a variety of Employee Resource Groups to celebrate a culture of inclusiveness
- We partner with various professional networking groups to find, attract, and mentor talent from underrepresented groups
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