IT Engineer, Zipline
$85-100k
3-5 days a week in office
Transforming the way goods move
Open for applications
Transforming the way goods move
1001+ employees
Open for applications
$85-100k
3-5 days a week in office
1001+ employees
Company mission
To open up access to emergency medical care to everyone in the world.
Role
Who you are
- You're an ingenious, driven, flexible IT expert, cool-headed even in the face of pressure, dedicated to empowering every Zipline team member for peak performance
- Problem-solving is your forte
- No matter how complex the tech challenge, you tackle it with ease, leaving smiles in your wake
- You thrive on exploring new software and hardware, staying abreast of the latest tech developments in both business and personal spheres
- Always available to lend a hand at a moment's notice, you adeptly manage shifting priorities
- A valued team player, you contribute insights across a spectrum of topics, yet can also independently tackle tasks when necessary
- Embracing variety in your daily duties, you engage with customers through diverse communication channels, forging connections and understanding the unique tech requirements of each individual within the office
- 3-5 years experience in a related IT Engineer or IT Help Desk role
- 5-star customer service mindset
- Excellent verbal and written communication skills
- Excellent teamwork skills
- Familiarity with macOS, Windows, Linux, iOS, and Android devices
- Ability to administer G-Suite for day-to-day operations
- Experience working with SSO (Okta, OneLogin, etc.)
- Capable of managing AV hardware and software, including Google Meet and other video conferencing software
- Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.)
- Flexible work schedule; we take every opportunity to succeed as a company - sometimes that means early mornings, late nights, and unexpected phone calls and Slack messages outside of typical working hours
- Ability to lift 30 lbs over short to medium distances, carry light loads up and down stairs, crouching or crawling as the situation demands
- Prior IT/helpdesk/customer service experience, particularly in an early-stage startup
What the job involves
- Troubleshoot all IT-related topics and in-depth research to find the best technical solutions
- Administer a wide variety of SaaS apps; provision/modify/remove access as needed
- Order/procure equipment, maintain vendor relationships, and inventory management for all IT hardware and software
- Partner with all business units and collaborate on projects
- SaaS account management with an eye on security and cost evaluations
- Communicate effectively and concisely to the entire company
- Supporte a global workforce, partnering with overseas IT teams, both employees and consultants
- Analyze existing processes, suggest and make improvements, and implement business processes where none exists
Our take
Zipline is transforming the way goods move by creating the first logistics system that serves all humans equally via a drone delivery service. As the first emergency drone logistics operation, Zipline is fundamentally changing how we transport emergency medical supplies and has expanded into commercial deliveries. It's partnered with several major companies, including Walmart.
Zipline has an edge over potential future competitors as the company has thousands of hours and over 35 million miles of flight to prove the system is safe and effective. It’s also one of the first companies to receive a full commercial operating certificate, putting Zipline in a strong position to continuously branch out to other markets.
The unicorn company operates globally and has signed its first government contract with Rwanda to provide up to 2 million drone deliveries by 2029. It is also aiming to start commercial deliveries to individual households in the near future. With big companies such as Amazon and Walmart examining “instant” delivery options, Zipline has a proven track record and the equipment and logistics in place to provide such services. 2023 funding pushed Zipline's valuation to a staggering $4.2 billion, indicating a bright future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
34% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2023
$330m
SERIES F
Jul 2021
$250m
SERIES E
Total funding: $813.7m
Company benefits
- Generous parental leave
- Generous vacation policy
- Monthly wellness stipend
- Monthly team events
- Healthcare, vision, and dental
- Healthy, delicious meals and snacks
- Dog-friendly offices
Company HQ
South San Francisco, CA
Leadership
Having studied Economics and Biotechnology at Harvard, they worked for almost 11 months as a self-employed rock climber. They combined their academic and practical experience to co-found Zipline in July 2011.
Salary benchmarks
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