Staff User Experience Researcher, Flex
$207-230k
+ Company equity
More information about location
3-5 days a week in office
Flexible rent payment application
Open for applications
Flexible rent payment application
501-1000 employees
Open for applications
$207-230k
+ Company equity
More information about location
3-5 days a week in office
501-1000 employees
Company mission
Flex's mission is to empower as many renters as possible with flexibility over their most significant recurring expense.
Role
Who you are
- The ideal candidate will possess a deep understanding of user behavior, excellent analytical skills, and the ability to translate research findings into strategic recommendations.
- They will be able to analyze and proactively break our highest impact problems into clear and testable hypotheses, and be the driver for how we approach validating them. They will bring the high degree of strategic thinking that allows them to rise above lower-order research and drive insights at the company and market level
- They will bring the high degree of strategic thinking that allows them to rise above lower-order research and drive insights at the company and market level
- 5+ years of relevant professional experience as a researcher for consumer software
- Demonstrable proficiency in many qualitative and quantitative research methods and analysis, including survey design/analysis and experiment design/analysis
- Experience in early-stage and fast-paced consumer-forward tech companies
- Exceptional communication skills, both written and verbal, with the ability to articulate complex concepts clearly and effectively to stakeholders of all levels, including the C-Suite
- No ego; the focus is always on getting to the right answers and insights, and doing what is right for the company and customer
What the job involves
- We are seeking a highly skilled and strategic Staff User Experience Researcher to join our dynamic team.
- As a Staff User Experience Researcher, you will play a pivotal role in shaping the user experience by conducting comprehensive research, interpreting data, and providing actionable insights to inform product and design decisions and company strategy
- Plan - Collaborate with Product/Design leadership and cross-functional teams to identify and define research objectives, then establish, maintain and communicate a high-impact research roadmap aligned with the product strategy and roadmap
- Collect - Design and run usability tests, surveys, and other data collection and evaluation methods to understand our target users’ needs, behaviors, and attitudes. You’ll help discover untapped market opportunities, better define our customers, and support teams in evaluating their approaches
- Inform - Prepare and present clear, concise, and actionable reports of research findings and recommendations to stakeholders, including the C-suite
- Influence - Be highly collaborative with stakeholders, founders and cross-functional teams to proactively integrate research insights into product and company strategy and roadmaps, with the aim of guiding product decisions towards increased chance of success, and to find opportunities to share knowledge that fosters a culture of continuous learning
- Maintain - Establish, maintain and scale a growing knowledge base to ensure democratized and efficient access to past learnings
- Advise - Guide the Product and Design team where they “self-serve” research to ensure they follow best practices to yield high quality, meaningful results
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
SERIES C
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- 100% company-paid medical, dental, and vision
- 401(k) + company stock options
- Unlimited paid time off + company paid holidays
- Parental leave + IVF and adoption support
- Flex Cares Program: Non-profit company match + pet adoption coverage
- Pet Insurance
- Free Flex subscription
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(CEO)Experience working in venture capital investments for Point72 and TVC. Also co-founded Boundless Reality.
YeTong Shao
(CPO)Experience as Data Science Researcher. Also co-founded Boundless Reality.
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