Customer Success Executive, The Electric Car Scheme
£25-30k
2 days a week in office (Hayes, London)
'Cycle to Work Scheme' for electric cars
Job no longer available
'Cycle to Work Scheme' for electric cars
21-100 employees
Job no longer available
£25-30k
2 days a week in office (Hayes, London)
21-100 employees
Company mission
To lead the transition towards Net Zero here in the UK and abroad.
Role
Who you are
- 6–18 months of professional experience, ideally in sales, account management, or customer success
- Strong people skills, including excellent verbal and written communication
- Exceptional organisational and administrative abilities, with real attention to detail
- A genuine, above-and-beyond attitude to customer service – someone who takes pride in delivering an exceptional experience, even when no one’s watching
- A positive, can-do mindset and problem-solving approach, especially in a fast-paced or changing environment
- You're proactive, take ownership of your work, and push yourself to keep learning and improving
- You're a real team player who supports others and contributes to a positive team culture
What the job involves
- You will own a panel of accounts and be responsible for the retention, account growth and customer experience of that panel
- You will manage their onboarding, launch and ongoing account management
- Your panel will largely consist of SME sized businesses
- Reference to main point of contact for the employer and their team
- You will own (and problem-solve) any queries, requests or concerns that arise within your panel of accounts
- You’ll become a product specialist with ability to build strong technical knowledge
- Alongside your teammates, you will create, refine and implement strategy and process to drive forward the Customer Success department
Salary benchmarks
Our take
New cars and vans powered wholly by petrol and diesel will not be sold in the UK from 2030. Because of this, there is expected to be a huge shift in the market towards electric vehicles. In 2021, hybrid and plug-in electric vehicles accounted for just 18.5% of car registrations, so there is a long way to go.
From 6th April 2020 the UK government introduced huge tax savings for people who lease an electric vehicle through their company. The Electric Car Scheme makes it easy for people to access these tax savings through salary sacrifice, essentially offering the Cycle-to-Work Scheme - but for electric cars.
Anyone looking to lease an electric car can use The Electric Car Scheme to get the tax savings. That’s 32%-62% off of the cost of the car lease, which makes it much more attractive than petrol or diesel cars. The Electric Car Scheme has great tailwinds given the shift, and will be moving fast to try and capitalise on it.
Freddie
Company Specialist at Welcome to the Jungle
Insights
46% female employees
Company
Employee endorsements
Supportive management
"My manager is very supportive. He cares about my career development and what's going on in my life outside work. There are frequently check-ins..."
Funding (2 rounds)
Aug 2022
$3.4m
SEED
Oct 2021
$1.4m
EARLY VC
Total funding: $4.7m
Company benefits
- Hybrid working with 2 days in the office
- 25 days holiday + bank holidays
- Add 1 day holiday per year service + buy / sell up to 5 days each year
- Flexible work policy with options to take into account family care
- Best in class Family Friendly Leave and Pay - For example, our Maternity leave (in year 1) is 6 weeks full pay and 6 weeks half pay. This increases to 12 weeks full pay, 8 weeks half pay after year 1
- Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car
- £500 pa. personal development budget
- Equity options - own a part of the business
- Free lunch every Wednesday
- Bupa healthcare
- £100 home office budget
Company values
- One Team
- Reach for the Stars
- Care for the customer (and each other)
- Equal in opportunity
- Progression - everyone deserves to be recognised and we believe being in a start up that offers a great opportunity to fast track your career!
Company HQ
Hayes, UK
Articles
Leadership
Tom Eilon
(Co-Founder & CPO)Prior to The Electric Car Scheme, Tom was the VP of Strategy at accuRx. Also worked as the Commercial Director of Funding Circle. Originally trained as a management consultant at BCG. Earned an MBA from INSEAD and a Bachelor's Degree from the University of Cambridge.
Thom Groot
(Co-Founder & CEO)Was previously at The AA, Xe.com, INSEAD and Oliver Wyman.
Diversity, Equity & Inclusion at The Electric Car Scheme
- Here at ECS we believe that diversity not only brings us together but it allows us to be as creative as possible - essential for a start- up! Embracing diversity and inclusion is not only a responsibility we take seriously as an employer but also imperative to ensure we positively impact innovation, talent management, market competitiveness, and success. We're huge advocates for encouraging candidates from all backgrounds to apply for our roles. We're all to aware that the motor trade is a male dominated industry so we're continuously striving to ensure we're attracting and encouraging candidates of all genders to apply for our roles, even if they don't meet 100% of the "what you bring to the role".
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