Senior Product Manager, SeatGeek
Catalog
$116-220k
Offers equity
More information about location
Ticketing platform for live events
Be an early applicant
Ticketing platform for live events
501-1000 employees
Be an early applicant
$116-220k
Offers equity
More information about location
501-1000 employees
Company mission
To power a new, open entertainment industry where fans have effortless access to experiences, and team, venues, and shows have seamless access to their audiences.
Role
Who you are
- 5+ years of relevant product management experience with a strong track record shipping impactful products at scale, ideally in marketplace, platform, or data-intensive contexts
- Experience owning foundational data, catalog, or platform products where accuracy, completeness, and freshness are core to the value you deliver — and where downstream teams depend on what you build
- Comfort operating in complex, ambiguous problem spaces: you can take a messy real-world domain and design systems and processes that make it structured, scalable, and trustworthy
- A strong fluency with data: you're equally at home defining quality metrics, diving into analytics, and partnering with analysts to get the insights you need to make decisions from evidence rather than assumption
- Experience partnering with operations teams and designing internal tooling or workflows — you understand that great catalog data is as much about process and people as it is about product
- Strong customer empathy and a tasteful product eye, even when the "customer" is often an internal operator or a downstream team
- Excellent communication and storytelling skills, with proficiency in modern prototyping tools like Claude, Figma Make, Loveable, or similar to communicate ideas effectively to cross-functional partners
- Proven ability to lead cross-functional teams toward ambitious goals with urgency and clarity
- A demonstrated curiosity in new technologies and how they can solve user problems in new ways
- Ideally, experience with products that leverage machine learning or AI to automate data ingestion, entity matching, or content enrichment at scale
- Ideally, experience with marketplace or ticketing products, or other domains where a high-quality catalog or knowledge graph is a core competitive advantage
- This role requires candidates to be based on the East Coast, with preference given to those in the New York City area
What the job involves
- We are looking for a Lead Product Manager to own SeatGeek's Catalog — the foundational data layer that defines what exists on our platform
- Every event a fan can shop, every seat they can buy, every venue map they navigate, and every attribute that makes a ticket more than a dot on a map starts here
- Catalog is the ground truth that everything else — shopping, fulfillment, and eventually attending the event — is built on top of
- This is a high-leverage, deeply cross-functional role. When the catalog is accurate, complete, and fresh, fans trust what they see and every downstream experience just works
- When it isn't, the cracks show up everywhere. Your mission is to make SeatGeek's understanding of the live event world the most accurate, comprehensive, and richly detailed in the industry — from getting brand-new onsales live the moment they're announced, to modeling complex venues seat-by-seat, to capturing the features and attributes that help fans find exactly the right spot
- SeatGeek is where passionate fans and ambitious builders come together to reshape live entertainment, and if you're excited to build the data foundation that powers it all, we'd love to hear from you
- Own the vision and strategy for SeatGeek's Catalog and define how we build the most accurate, complete, and fresh representation of the live event world in the industry
- Raise the bar on catalog coverage and freshness: get new events and onsales live faster, close inventory and matching gaps, and reduce the errors and staleness that erode fan trust and downstream conversion
- Blend user, data, and domain knowledge to identify where better catalog data can redefine the fan experience (think seat features, views, maps, and enriched event content) and where it unblocks partner and operations workflows
- Partner closely with operations and marketplace teams to design tooling and processes that let SeatGeek ingest and maintain catalog data at scale
- Partner with analytics to define the metrics that matter for catalog health — coverage, freshness, accuracy, match rate — and build the dashboards and monitoring to hold the platform accountable to them
- Advocate for and act as an ambassador to the rest of the company for Catalog, evangelizing work and celebrating wins; collaborate with PMs across the entire shopping funnel and post-purchase experience on dependencies and shared opportunities
- Provide mentorship to junior product team members and contribute to enhancing our product team culture and best practices
- Our stack:
- You absolutely do not need experience with all of these, but we thought you might be curious. Tools can be learned, so we care much more about your general engineering skill than knowledge of a particular language
- Languages: Python, Go, C#+.NET Core, Swift, Next.js, TypeScript
- Client Platforms: iOS, Android, Web (Desktop/Mobile)
- Technologies: OAuth2.0 & Identity Management, Payment Tokenization
- Event-driven Technologies: RabbitMQ, Kafka
- Datastores: Postgres, Redis, Memcache, Elasticsearch
- Cloud: AWS
- Version control: Git (Gitlab)
Our take
For many fans, buying tickets online can be a time-consuming and frustrating process. SeatGeek is setting out to ease this problem by powering an open entertainment industry that provides fans with greater access to experiences, while enabling teams, venues, and shows to have seamless access to their audiences.
SeatGeek launched with a laser-sharp focus on creating a customer-oriented ticketing marketplace for sports and live events. Its commitment to optimizing fan experience has helped distinguish the company from rivals, such as Ticketmaster and Live Nation, with its expanding suite of simple features that have made it the highest-rated and most trusted ticketer.
SeatGeek has secured integration partnerships with Facebook, Spotify and Snapchat, and has an impressive client list that includes the Dallas Cowboys, Manchester City FC, and the Brooklyn Nets. It continues to onboard enterprise clients, expand its international presence and release new products such as "Next Fan Up", positioning it well for future success.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2022
$238m
SERIES E
Apr 2017
$76.3m
SERIES D
Total funding: $417.4m
Company benefits
- Benefits: We provide access to high-quality health insurance coverage, ample paid time off, and a matching 401k program.
- Parental leave: Congrats on welcoming a bundle of joy into your life! We offer 16 weeks of leave in a 12-month period.
- Subscriptions: Health and wellness are incredibly important so we cover employee subscriptions to services like One Medical, Ginger.io and Headspace.
- Team events: Regular virtual team hangs & happy hours are essential, especially while we’re all working remotely. We also put our typical day-to-day work aside for company-wide hackathons 3-4 times per year.
- Ticket perk: SeatGeek employees receive a monthly ticket-purchase stipend for live events!
- Flexible work environment: Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely. A WFH stipend to support your home office setup.
Company HQ
Flatiron District, New York, NY
Leadership
Jack Groetzinger
(Co-Founder & CEO)Jack is also a Founding Partner at Founder Creative. Previously, he founded Scribnia and worked as an Associate Consultant at Bain & Company.
Russell D'Souza
(Co-Founder)Previously, Russell co-founded Scribnia and worked as an Analyst at Monitor Group.
Eric Waller
(Co-Founder & CTO)Eric previously co-founded Niqos where he worked as a Web Developer for 3 years. He also served as a Web Developer at Tickerhound and as a User Experience Engineer at Amie Street.
Share this job
View 27 more jobs at SeatGeek