Account Manager, Docebo
Mid-Market
Multi-product learning suite
Open for applications
Multi-product learning suite
501-1000 employees
Open for applications
501-1000 employees
Company mission
To redefine the way enterprises learn by applying new technologies to the traditional corporate learning management system market.
Role
Who you are
- 3+ years in a related field, with a proven track record in growing a renewable book of business for a SaaS company
- Excellent organizational skills, with the ability to keep pipelines updated and organized
- Strong communication and rapport-building skills, capable of leveraging technology for remote interactions
- Agile and flexible, with the ability to problem-solve and adapt quickly
- Impeccable negotiation skills and a consultative approach to client interactions
- Ability to analyze data and make sound, timely decisions
What the job involves
- As an Account Manager at Docebo, you will be pivotal in driving the growth of our clients
- Your role will involve managing and expanding a portfolio of mid-market accounts, helping ensure clients achieve their learning goals and business outcomes
- You will act as one of the main points of contact for your clients, aligning closely with Customer Success Managers (CSMs) to support client needs and facilitate growth
- Account Growth & Management
- Develop and execute growth plans for your book of business
- Lead commercial processes to expand or modify customer usage of Docebo
- Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint
- Use empathy, curiosity, and innovative thinking to understand and meet customer needs
- Establish and maintain strong relationships with clients, understanding their business initiatives and goals
- Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives
- Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities
- Ensure all account-related data is current and accurately reflects the status of each account
- Analyze data to drive strategic conversations and objectives with clients
- Increase customer satisfaction, loyalty, and retention by creating positive customer experiences
- Achieve and exceed sales and retention targets consistently
Our take
E-learning has become a huge sub-sector in the corporate training market. Driven by a growing trend of remote work and training, the global online e-learning market was approximately $315 billion in 2021 and is forecasted to grow considerably bigger - up to $450 billion by 2026.
Docebo is one of the key players in this industry, its easy-to-use, highly configurable and affordable learning platform has the end-to-end capabilities and critical functionality needed to train internal and external workforces, partners and customers. Bringing a broad range of learning materials together on one platform has created a highly scalable product that has become a market leader over the last decade.
Docebo's client base includes some of the world's biggest companies, such as Amazon, Walmart and Coca-Cola. The company's international expansion strategy has remained its primary focus, building offices worldwide, acquiring companies (such as Skillslive) and completing two successful IPOs.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2015
$3m
SERIES A
Feb 2012
$2.5m
SEED
Total funding: $5.7m
Company values
- Simplicity: Keep it simple, remove barriers and bureaucracy, and adopt a problem-solving mindset
- Accountability: Empower people, own your responsibilities, and be a do-er
- Togetherness: Work ethically, celebrate efforts and accomplishments, and take care of each other
- Curiosity: Explore unconventional ideas, seek new data, and make informed decisions
- Innovation: Experiment and find new ways to do things. Stay optimistic, with an eye towards progress
- Impact: Understand our customers, make their lives better, and make a tangible impact on their business
Company HQ
Fashion District, Toronto, ON
Articles
Leadership
Claudio Erba
(CEO)Former Product Manager for Selpress. Former Board Member VP at Rysto.
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