Chief of Staff, Monzo
EU CEO
€76-93k
Offers share options
2-3 days a week in office
Digital-only bank platform and marketplace
Be an early applicant
Digital-only bank platform and marketplace
1001+ employees
Be an early applicant
€76-93k
Offers share options
2-3 days a week in office
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- Are experienced and effective at prioritisation at a tactical and strategic level, with clear examples of helping a C-level executive work more effectively
- Are great at stakeholder management at all levels across a company including, partnering with C-level executives and working with VPs across technical and business teams
- Have experience in planning and leading strategic initiatives, including organisational planning and headcount planning
- Are an excellent communicator, in line with our Monzo Tone of Voice
- Are highly analytical and proficient with our full data stack including all of the following: Looker, Excel, SQL, Python (basic), GSuite, Adobe and Webflow
- Have experience with budget management and financial modelling
- Are an ex-consultant or have consulting experience with a focus on operations management
- Have experience as a people leader and manager
- Are experienced in working directly with Engineers, Data Analytics and Data Scientists
- Are a nimble business mind with a focus on developing creative solutions
What the job involves
- Monzo EU is hiring for a Chief of Staff to the CEO. This person will work alongside the CEO and their EA to amplify the impact of the Chief Executive’s role. Your primary responsibility will be ensuring our Chief Executive is effective in their role
- This means supporting them in their day-to-day relationships with their direct reports and company-wide engagement, as well as with broader stakeholder management including regulators, investors/shareholders and of course the Board from time to time
- Serving as liaison between staff, executives, senior leaders, and CEO, regarding company culture, Monzonaut wellbeing, project updates, proposals, and planning
- Working closely with the EU leads on strategy and execution including helping them manage key data and metrics related to company KPIs
- Building and developing relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies, working with CEO and executives on policies, processes and operational programs
- Serving as a subject matter expert in Monzo business operations, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications
- If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!
Application process
- Introduction call with a member of the hiring team
- Initial call with the hiring manager
- Experience interview(s)
- Final round Leadership and Collaboration interview
- This process should take around 2-3 weeks. Your schedule is really important to us, so we promise to be as flexible as possible!
- We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million active users. The company faces competition from more traditional banks, such as Goldman Sachs and JP Morgan, which have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$459m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company HQ
City of London, London, UK
Leadership
TS Anil
(CEO)Also a Board Member at Accion. Previously Board Member at UK Finance, Global Head of Payments, Products & Platforms at Visa and was the Global Head of Retail Products at Standard Chartered Bank.
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