Head of IT End User Services and Support, Cohesity
$228-285k
More information about location
2-3 days a week in office (San Jose, CA)
Enterprise data storage solutions
Job no longer available
Enterprise data storage solutions
1001+ employees
Job no longer available
$228-285k
More information about location
2-3 days a week in office (San Jose, CA)
1001+ employees
Company mission
To radically simplify how organizations secure and manage their data, while unlocking limitless value.
Role
Who you are
- Ability to translate organizational IT vision into actionable goals focused on employee productivity and service supportability
- Skill in setting and communicating project milestones and resource allocation
- Proven experience in leading diverse IT teams and aiding in the professional growth of team members
- Expertise in setting goals, assigning projects, and performing evaluations
- Proficiency in generating and analyzing reports to drive efficiency and optimization
- Ability to anticipate potential issues through monitoring incident trends for proactive resolution
- Strong interpersonal skills to maintain partnerships with various departments
- Experience in promoting corporate standardization and building streamlined processes
- Competence in developing budgets, business case justifications, and cost/benefit analyses
- Knowledge in developing bid requirements and reviewing compliance for hardware and software upgrades
What the job involves
- Set the overall strategy and direction for IT support services
- Lead teams responsible for Service Desk operations, eDiscovery support, and collaboration tools
- Implement best practices to improve processes, automation, and efficiency
- Enhancement of Employee Productivity and Experience
- Develop and execute a vision for employee productivity and experience
- Manage productivity and collaboration applications (e.g., Microsoft 365, Google Workspace, Zoom, Slack, Asana)
- Ensure employees are delighted with simple, modern solutions that streamline their work
- Data-Driven Process Improvement
- Generate and analyze statistical reports for process optimization
- Create automated issue identification procedures through ticketing and reporting platforms
- Establish and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Cross-Functional Collaboration and Compliance
- Partner with InfoSec to ensure the security of collaboration technologies and compliance with standards
- Maintain close partnerships with HR, Facilities, Legal, and other departments to streamline processes
- Oversee onboarding and offboarding procedures in collaboration with the People team
- Resource Management and Vendor Relations
- Develop and manage budgets in line with organizational goals
- Oversee procurement for equipment, software, and services, including vendor negotiations
- Cultivate strong relationships with vendors and partners to maximize value
Our take
At a time when organizations are focused on simplifying data management, mitigating threats from ransomware attacks, and accelerating their move to the cloud, many enterprises and mid-size organizations from around the globe are relying on Cohesity to manage their data. Cohesity offers a suite of secure data storage solutions, consolidating secondary storage silos onto a hyper-converged, web-scale data platform that spans both private and public clouds.
Data protection is the company’s starting point, just as it is with many competitors, but Cohesity has gone further by providing an application marketplace which allows users to run third-party apps on this data, rather than having to move data to those apps.
Since its 2013 launch, Cohesity has grown into one of the world’s most popular data protection services, with a number of Fortune 500 companies on their books as well as NASA and the US Air Force. There are few, if any, signs of slowing down as concerns over ransomware attacks and data simplification become more frequent. The company has seen a consistent rise in its funding rounds and customers and has received a multi-billion dollar valuation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2024
$150m
SERIES F
Apr 2020
$250m
SERIES E
Total funding: $810m
Company benefits
- Hybrid Work Opportunities
Company values
- Respect - We treat everyone with dignity, compassion, and fairness.
- Positive Attitude - We embrace change and tackle resistance with energy and enthusiasm
- Deliver - We focus on outcomes not activity. And we expect the incredible from our teams
- Integrity - We have an unwavering commitment to doing the right thing even when no one is looking
- Customer Obsession - We put our customers at the center of everything we do
Company HQ
Downtown San Jose, San Jose, CA
Articles
Leadership
Mohit Aron
(Founder)Started their career as a Staff Engineer at Google before founding Nutanix, where they were the CTO before founding Cohesity. Stepped down as CEO in August 2022.
Sanjay Poonen
(CEO & President)Took over as CEO of Cohesity in August 2022. They hold an MBA from Harvard. Their experience include as a former COO of VMware. Current Board of Director of Snyk and Phillips.
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