Revenue Operations Analyst, Shieldpay
More information about location
1+ day a week in office
Digital payment solutions
Open for applications
Digital payment solutions
21-100 employees
Open for applications
More information about location
1+ day a week in office
21-100 employees
Company mission
To become the trusted payment rails for the professional services sector, and a company that people love to work for.
Role
Who you are
- Experience in a revenue operations, sales operations, or commercial analyst role, ideally within a SaaS, fintech, or financial services business
- You may be earlier in your career but will have demonstrated a genuine curiosity for data and process, and a track record of making things work better
- Be comfortable working in a CRM day to day - HubSpot experience is preferred but not essential, and a willingness to learn quickly matters more than having used a specific tool
- Have a solid understanding of how a B2B sales pipeline works, including stages, conversion rates, and what good data hygiene looks like in practice
- Be confident in Excel or Google Sheets, able to build and maintain reports, manipulate data sets, and present findings clearly. Exposure to BI tools such as Looker, Tableau, or Power BI is a bonus but not a requirement
- Have some experience, or a strong understanding, of how lead scoring and qualification frameworks work and why they matter
- Be comfortable working with marketing to understand campaign performance and will be able to make the connection between top of funnel activity and pipeline outcomes
- Highly organised and proactive, with a natural instinct to spot gaps and fix them without being asked
- You will be comfortable in a fast-moving environment and will thrive when given ownership of a problem rather than a list of tasks to complete
- Experience in the legal sector or with regulated financial products is not expected at this level but would be a plus!
What the job involves
- You will sit at the heart of our commercial engine, responsible for making sure our revenue teams have the data, processes, and tooling they need to perform at their best
- This is a hands-on role that spans reporting, systems, and process improvement - you will be the person who turns raw data into clear insight and makes sure nothing falls through the gaps
- On a day-to-day basis you will own the health and accuracy of HubSpot, ensuring pipeline data, deal ownership, and account status are kept up to date and can be trusted by the business
- Build and maintain dashboards that give the sales team, the exec, and the board a clear, consistent view of revenue performance, covering pipeline, conversion rates, activity metrics, and forecast accuracy
- Design and improve the processes that sit between sales, deal delivery, and customer success, identifying where handoffs break down, where data goes missing, and where automation can remove manual effort
- Triage and qualify inbound leads before they reach the sales team, making sure Sales Managers are spending their time on the right opportunities
- Lead scoring and qualification framework, continuously refining how inbound and outbound leads are prioritised and routed
- Working closely with marketing, you will connect campaign performance to pipeline outcomes, helping both teams understand what activity is generating the right opportunities and where investment should be focused
- You will also support sales forecasting and territory planning, giving the business a clear view of where to concentrate effort and resource to maximise growth
- Over time you will help define and embed the metrics and KPIs that matter most to the business, building a single source of truth that the whole commercial team can work from
Application process
- Contact: Georgie Leonce, Head of People
- We usually respond within two weeks
Salary benchmarks
Our take
In today's fast-paced digital world, we are accustomed to handling most aspects of our lives with a tap or swipe, from personal transactions to corporate dealings. However, while speed is crucial, security remains paramount, especially with the rise of digital fraud. Consumers and businesses alike demand that their financial transactions be safeguarded from potential threats.
This growing need for both speed and security is where Shieldpay steps in. The platform quickly positioned itself as a leader in securing high-value digital transactions by offering businesses and individuals an efficient, cost-effective solution for creating instant digital escrow payments, all while ensuring robust protection.
Shieldpay meets these dual demands by providing a secure payment solution that verifies the identities of all parties involved. This ensures that funds are only transferred as intended, offering peace of mind to both everyday consumers and businesses, particularly in sectors like corporate and property transactions. With substantial backing and partnership with leading companies, Shieldpay's potential for growth and expansion is massive.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2025
$1.6m
EARLY VC
Jun 2018
$6.4m
SEED
Total funding: $13.6m
Company benefits
- 28 Days Holiday: Relax and recharge with our enhanced allowance, plus UK bank holidays
- 4 You Days: Life can be tough. For these days employees can take a You Day each quarter, on short notice
- Hybrid Working: We value in-person collaboration. Our people are in the office multiple times a week
- Flexible Working: We are pleased to treat our employees like adults and judge them on the work they do not the hours they work
- Pension Contribution: Group Personal Pension Plan where employees contribute 5% and we contribute 5%
- Personal Development: We invest in our people, as well as yearly budget we offer external development
- Private Medical: With no financial excess and pre-existing coverage from an industry leader in physical and mental health
- Life Assurance: Our employees can rest assured that their loved ones will be supported should the worst happen
- Menopause Support: We’ve teamed up with Balance, who support those affected by all stages of the menopause
- Enhanced Allowances: From maternity leave to eyecare, we don’t just offer the basic – we make sure that we are able to go the extra mile
- Season Ticket Loans: It may not have had a big take-up during the pandemic but it’s there if our people need it
- Compassionate and Sick Leave
Company HQ
City of London, London, UK
Leadership
Sophie Condie
(CEO)Joined Shieldpay in 2021 as a Group Operations Director before becoming COO in 2022 and CEO in 2024. Previously an Operations Lead at Form3 Financial Cloud and A Team Leader in Cash Management at Barclays Corporate Banking.
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