Head of Product, FREENOW
Rider & B2B
Multi-service ride-hailing app
Open for applications
Multi-service ride-hailing app
1001+ employees
Open for applications
1001+ employees
Company mission
Free Now's mission is to make urban mobility better for passengers, drivers and communities, and to help cities move more freely.
Role
Who you are
- We are looking for a seasoned product leader with experience in leading a competent product organisation, deep experience in building and optimising high scale tech products that create a compelling value proposition for the consumers and the business
- Minimum 3+ years experience as a Head of Product/Director of Product and managed a team of at least 3-5 product managers
- Previous experience in Internet consumer facing industries such as eCommerce or any multi-sided marketplace is required
- Good understanding of how to build great consumer experience for mobile apps serving millions of users spread in multiple geographies
- Excellent analytical skills and creative problem-solving skills
- Excellent written and verbal communication skills
- Empathy for users and a drive to discover and resolve their pain points
- Excellent business acumen, customer-centric, team and results-oriented
What the job involves
- Define and drive the product strategy for the Freenow consumer products that improves and delivers great user experiences for both our B2C and B2B customers
- Collaborate with engineering, design, analytics and data science to define an ambitious product strategy, develop and maintain a prioritised product backlog, and execute on delivering great experiences for users
- Build and mentor a team of highly capable junior and senior product managers
- Be extremely customer-centric and able to empathise with customer pain points
- Have a very first principle problem solving mindset who is always challenging the status quo of doing things and has the ability to break a complex problem into smaller problems that can be solved efficiently
- Launch minimum-loveable-products based on quantitative and qualitative data on user behaviour and experimentation, as well as being able to continuously iterate your product to enable more delightful customer experience
- Oversee product launches, product marketing, and other go-to-market activities for all Rider and B2B products
- Communicate effectively with both technical and non-technical stakeholders, ensuring that the team's work is well-understood and well-supported
- Able to use data to drive decisions, measure product performance, and communicate impact and get buy-in from senior executives
Our take
FREE NOW is a multi-service mobility joint venture backed by BMW Group and Mercedes-Benz Mobility. The company aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street. These include Beat, Kapten and Clever Taxi.
FREE NOW’s unique integration of mobility brands and payments services gives users access to the widest range of mobility options on the market. These options include finding the nearest taxi, private hire vehicle or car share, as well as micro-mobility options such as e-scooters, e-mopeds and e-bikes. In doing so, the company makes urban mobility more efficient and sustainable, without bringing new vehicles to the street.
FREE NOW operates across 170 cities with over 56 million users. In the UK, it faces competition from the likes of Uber and Bolt. However, the company has been focused on investing and growing further in London, successfully quadrupling UK journeys in 2022. Whilst businesses like Uber have struggled to secure licenses with Transport for London, FREE NOW has received a three year license, which is longer than any major competitor.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
44% female employees
-3% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2014
$50m
SERIES C
Dec 2012
$30m
SERIES B
Total funding: $97m
Company benefits
- Flexible working hours
- Subsidised gym membership
- Monthly budget for FREE NOW rides
- Quarterly team events
- Birthday-off
- Language classes and internal peer-to-peer trainings
- Work from home opportunities
- Health Insurance
- Relocation assistance for internationals
Company values
- Aim Higher
- Make The Customer The Hero Of Your Story
- Default To Trust
- Disagree In Discussions, Commit To Decisions
- Move Fast To Learn Fast
- Make An Impact
- Take Charge
- Win As Team, Grow As Individual
Articles
Leadership
Thomas Zimmermann
(CEO)Previously VP of Marketing and Operations at IONIQ Group, CMO at Goodgame Studios, Online Advertising Lecturer at macromedia hochschule für medien und kommunikation.
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