Customer Success Manager, TealBook
7-Month Parental Leave Contract
+ Equity
AI-driven procurement data tool
Be an early applicant
AI-driven procurement data tool
21-100 employees
Be an early applicant
+ Equity
21-100 employees
Company mission
To transform the supplier data market to empower digital enterprises through its AI-driven procurement tool.
Role
Who you are
- 1-3 years B2B Enterprise SaaS customer success experience required
- Procurement and/or Source-To-Pay experience is an asset
- Strong understanding of B2B customer needs, pain points, and purchasing behaviour
- Excellent communication and interpersonal skills for building strong relationships
- Strong analytical and problem-solving skills for quick issue resolution
- Ability to develop customer success plans with measurable metrics and ROI alignment
- Strategic thinker adaptable to changing scopes and customer sentiments
- Passion for delivering proactive customer value and engagement
- Experience in fast-paced, collaborative environments managing multiple projects
- Proficiency in Google Suite (Sheets, Slides) and Microsoft Excel
- Demonstrated track record of customer advocacy and accountability
What the job involves
- TealBook is looking for a motivated experienced Customer Success Manager to join our team on a full time, contract basis for parental leave coverage. This contract is for an approximately 7-month period, which includes ~1 month of overlap for training and customer handoff and a 6-month coverage period between October 2025 and April 2026
- Cultivate and nurture relationships with key customer stakeholders, serving as their primary point of contact for needs and concerns
- Proactively engage with customers to grasp their objectives and aid them in achieving success with our products and services
- Deliver ongoing value to customers through business reviews and reporting, ensuring continuous satisfaction
- Act as a trusted advisor with deep domain expertise (on our platform, application, data, and use cases), effectively solving customer problems
- Educate clients and internal teams on industry insights and our unique differentiators in the marketplace
- Craft compelling narratives to communicate value and foster engagement
- Establish and monitor key performance metrics, providing regular updates to management
- Skillfully manage renewal negotiations, collaborating with Strategic Account Managers to drive growth
- Collaborate cross-functionally to enhance the customer experience and foster long-term relationships
- Monitor customer health and maintain detailed records in ChurnZero and Salesforce CRMs for swift issue resolution
- Enhance communication flow between clients and our organization for timely resolutions
- Utilize analytics to drive informed decisions and enhance outcomes for customers
Our take
Accessing supplier data allows companies to improve supply chain agility and make procurement more efficient, but existing methods of self-reported data have room for improvement. The data is often not expansive enough for truly beneficial insights and is not announced until it is too late to be used, showing a demand for predictive procurement data tools in the industry.
TealBook delivers a platform for procurement data that is driven by AI and ML, providing expansive supplier data to companies before it is self-reported based on analytics-driven predictions. This ultimately allows users to discover the right suppliers, optimize spending, and innovate upon performance with a large supplier data set, driving supply chain agility within both eCommerce and retail markets.
Whilst supply chains face innovations in logistics, inventory predictions, and other areas, procurement data still relies on antiquated systems. So TealBook has been smart to recognize this and augment it through AI. The company serves big names in the industry, such as LinkedIn and Nasdaq, highlighting its positive market position.
Steph
Company Specialist at Welcome to the Jungle
Insights
-36% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2021
$50m
SERIES B
Jan 2021
$14.4m
SERIES A
Total funding: $73.5m
Company benefits
- TealDays - we encourage our employees to reflect on the impact they have across our organization. TealDays reserve full work days without internal meetings and allow for consideration of milestones and achievements
- TealWeek - we appreciate the effort our team members put in throughout the year. We close out each calendar year with TealWeek, a full week off for all employees to rest, relax, and recharge
- Financial Future - we want to help our employees work toward a strong financial future. We offer RRSA Retirement and 401K match for our North American employees
- Culture - we are a collective of people proud to have built a culture that every TealBooker has an impact on, cultivates, and embraces
- Compensation - we ensure that we are paying competitively and equitably by competing with the best tech companies in the world
- Ownership - we value the contributions and impact everyone has at TealBook by giving them ownership through our Stock Option Plan
- Wellness - TealBook covers almost all the costs associated with the employees and offers the option to have dependents added. This benefits plan covers dental, vision, paramedical, prescription, and life insurance
- Well-Being - we have made an investment to ensure the mental and overall well-being of our employees and their dependents. TealBook gives all of our employees access to best in class resources at their fingertips
- Paid Time Off - we inherently trust our employees and want to ensure that they have time off available when they need it. This includes unlimited PTO and our generous Personal Leave
- Learning and Development - we work with our employees to ensure they are set up for success. This means mapping out growth plans, career paths, and investing in the right learning resources
- Workspace - to equip, enable, and empower our employees with all the tools and resources necessary to make their home office work, we provide each employee with a home office allowance
- Office - we have an incredible office located right in downtown Toronto that comes equipped with all the perks that our employees could ask for, including a coffee bar and meditation space!
Company HQ
Sherwood Park, Toronto, ON
Leadership
Stephany Lapierre
(Founder & CEO)Member of the Board of Advisors for IADQGA and Director of Emerging Technologies for the Global Council for the Advancement of Women in Procurement. Also a Limited Partner at Fresh Founders.
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