IT Operations Analyst, Gopuff
Food, alcohol, and daily essentials delivery service
Be an early applicant
Food, alcohol, and daily essentials delivery service
1001+ employees
Be an early applicant
1001+ employees
Company mission
To deliver food, drink, supplies, and essentials to customers' doorsteps, safely and quickly.
Role
Who you are
- Ideal candidates would have a Bachelor's Degree in Technical Discipline and industry certifications such as A+, Network +, Cisco CCNE/CCNA, or equivalent
- Knowledge of Windows, Mac, iOS, and Android
- Experience documenting resolutions for entry to the Knowledge Base
- Experience with Identity Management Concepts (G Suite, Azure Active Directory, Okta)
- Familiarity with Cloud Environments (Azure, AWS, Meraki)
- Experience with Incident Management Platforms (ServiceNow, Zendesk, Freshservice)
- Experience with POS systems (Square, NCR Emerald) is a plus
- Knowledge of core networking concepts (TCP/IP, SDWAN, VPN)
- Experience with Software Project Management Platforms (JIRA, Asana)
- Familiarity with Software Engineering Tools (Github, Postman, Visual Studio Code)
- Exposure to Software Engineering Concepts (APIs, Function Apps)
- Understanding of Endpoint Configuration Management Concepts (Intune, JAMF, KACE)
- Ability to learn and pick up concepts quickly
- Detailed-oriented, aware of secondary effects resulting from changes
- Experience working both independently or as part of a project group
- Confidence in making wise decisions on your own within generally defined parameters
- Adeptness in investigating problems outside your own knowledge area
- Strong organizational and analytical skills; oral and written communication skills
- Must possess a positive and professional attitude
- Experience working with virtual/remote staff members
- Customer service-oriented focus
What the job involves
- The IT Operations Support Analyst will be a part of a team responsible for the timely triage, resolution, and escalation of production issues with core Gopuff and BevMo engineering and retail services
- Additionally, this role will support Gopuff’s UK headquarters
- This role interacts directly with employees at all Gopuff and BevMo locations as well as our corporate staff and acts as the point of escalation to the engineering team
- The IT Operations Support Analyst position will report to the IT Support Manager
- Provide a high level of support and customer service to staff for gopuff’s UK headquarters as well as support the gopuff/Bevmo platforms for UK and US operations
- Effectively prioritize multiple support requests in a fast-paced environment
- Troubleshoot and resolve remote hardware, software, and network issues
- Identify, triage, and escalate incidents impacting Gopuff & BevMo systems
- Work within Gopuff’s existing MDM, productivity, proprietary, and off-the-shelf software systems to assign and troubleshoot roles, applications, and configurations
- Ensure that security and other standards are applied across corporate assets
- Comply with business and disaster recovery runbooks
- Create and maintain accurate documentation
- Work with various internal departments to collect relevant information and/or assist in the resolution of technical problems
- Work with 3rd party vendors to troubleshoot issues
- Assist other IT teams, as time permits, on more complex projects
Salary benchmarks
Our take
Gopuff was an early player in the last-mile delivery space, offering consumers access to a wide range of consumer goods (including food and alcohol) with delivery in ~30 minutes through its network of micro fulfillment centers, from which a fleet of drivers pick up and drop off orders.
Gopuff currently operates in over 1,000 cities and is adding more. The company has made several strategic acquisitions to charge its growth – including UKs Fancy and Dija, and US BevMo!. However, the company faces increased competition on all sides, from Getir (who recently acquired Gorillas), Glovo, and Zapp, as well as high operating costs.
The company has added a range of new capabilities to its platform, launching features to eliminate former pain points by including advance order scheduling, gifting, and in-store pickup. After abandoning plans to IPO in mid-2022, it is focusing back on profitability, though the company has faced some scrutiny over its methods and has had to search further afield for funding at a time when venture capital is scarce. Regardless, Gopuff is well set to remain a major player in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Dec 2021
$1.5bn
CONVERTIBLE
Jul 2021
$1bn
SERIES H
Total funding: $5.0bn
Company benefits
- Gopuff employee discount
- Career growth opportunities
- Internal rewards programs
- Annual performance appraisal and bonus
- Equity program
Company values
- We put customers first
- We change the game
- We own it
- We win together
Company HQ
Northern Liberties, Philadelphia, PA
Articles
Leadership
Yakir Gola
(Co-CEO)Founded GoPuff whilst studying at Drexel University.
Rafael Ilishayev
(Co-CEO)Rafael studied at Drexel University with Yakir, where they co-founded Gopuff together in October 2013, and have been co-CEOs since.
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