Technical Support Engineer, HP Enterprise
$58.5-135k
2-3 days a week in office
Global edge-to-cloud company
Job no longer available
Global edge-to-cloud company
1001+ employees
Job no longer available
$58.5-135k
2-3 days a week in office
1001+ employees
Company mission
To help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives.
Role
Who you are
- Minimum of 3-5 years of experience in Enterprise\Datacenter software or SaaS solutions support
- Knowledge of TCP/IP, DNS and other networking concepts
- Customer focused and team oriented
- General understanding of virtualized environments. Knowledge of VMware
- Linux or UNIX administration skills & familiarity with the installation and configuration of Linux or UNIX operating systems & setup and operation of TCP/IP networking on Linux or UNIX systems
- Understanding of storage sub systems
- Must have a passion for troubleshooting client problems and satisfying customer needs
- Must be self-motivated, with a sense of urgency and efficiency and a strong work ethic
- Excellent interpersonal skills
- Excellent spoken and written English
Desirable
- Experience with VMware vSphere family
- Experience in Azure and/or AWS virtualization
- Knowledge of Kubernetes
- Experience with Salesforce
- B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
- VCP certification
- Cloud Computing experience
- Computer Science degree
What the job involves
- As a member of our Zerto Engineering Support, you will provide advanced technical support to our clients who are working to deploy and maintain Zerto solutions and related tools
- Respond to escalated technical issues surrounding the Zerto platform, primarily by web portal, telephone and e-mail
- Interfaces directly with customers at different stages of problem resolution process including understanding customer issues, communicating action plans for resolution, explaining developments, and conveying resolution
- Resolve complex technical issues through research, log analysis, issue reproduction, and advanced troubleshooting
- Work directly with other technical support staff, quality assurance, development, and the Account Team to resolve problems
- Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers
- Thoroughly documents all issues, develops and reviews content for knowledge base
- Help test beta products, and pre-GA versions
- Participate in on-call program
- Participate in weekend rotation and holiday coverage
Our take
Hewlett Packard Enterprise is a global edge-to-cloud company that delivers unique technology solutions. The company enables its clients to unlock value from all of their data, providing actionable insights that accelerate business outcomes.
Founded in 1937, the company has grown to become one of the world’s leading enterprise technology companies. Among its offerings are cloud services, high-performance computing & AI, Intelligent Edge, and storage – to help with business model development, engagement, performance, and more.
HP Enterprise has been incredibly focused on the optimization of its current offerings as well as setting the standard of future innovation with its ever-expanding portfolio. For example, its HPE Machine Learning Development System (launched in April 2022) removes barriers traditionally seen when incorporating AI and ML into products and services, enabling companies to realize the full potential of AI.
With its range of product announcements and launches (including HPE ProLiant Gen11 and HPE GreekLake) coupled with its strategic partnerships and acquisitions, HP Enterprise is well set to lead the next generation of enterprise software solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Competitive base pay and benefits
- The chance to earn an annual bonus based on performance
- Recognition for your contributions, and potential participation in long-term incentives like annual equity awards
- Subsidized health insurance, retirement programs and paid time off, including an industry-leading maternity and paternity leave package
- A hybrid, flexible work model that ensures connectivity, a commitment to our culture and continued impact for team members
- Opportunities for personal and professional development to help you reach your career goals
Leadership
Antonio Neri
(President & CEO)Previously served as the company's Executive VP before becoming the President & CEO. Worked at HP in a number of roles, including Senior VP and General Manager.
Salary benchmarks
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