Junior Customer Support Engineer, Envoy
$76.6-90.1k
+ Equity
More information about location
3+ days a week in office
Flexible workplace platform
Job no longer available
Flexible workplace platform
201-500 employees
Job no longer available
$76.6-90.1k
+ Equity
More information about location
3+ days a week in office
201-500 employees
Company mission
To create a world where workplaces work better.
Role
Who you are
- 1-2 years of full-stack software development experience, preferably in Java, Javascript, Python, or Typescript
- 1-2 years of API-specific experience with HTTPS requests and Webhooks
- 5+ years of general support and customer-facing experience
What the job involves
- As a Junior Support Engineer at Envoy, your core mission will be to identify and solve intricate technical challenges that our customers and support team face
- You will play a pivotal role in understanding the technical nuances of our products, especially Envoy Integrations and APIs
- Your insights and hands-on expertise will be essential to maintain a smooth experience for our developers and customers alike
- This position requires a proactive approach, the capability to independently troubleshoot problems, and collaborate effectively with cross-functional teams
- Become the primary expert on Envoy APIs, ensuring smooth deployment, documentation, and addressing any troubleshooting needs
- Manage all inbound developer support inquiries, escalating issues as needed to Developer teams
- Collaborate closely with customers, developers, solutions engineers, and support staff to resolve intricate challenges and improve the overall customer experience
- Partner with the Support Engineering Manager & Engineering to consistently update and maintain our externally hosted developer documentation
- Translate complex technical issues into clear actionable insights for upper management, acting as a crucial link between customers, developers, and our product teams
- Engage with Product & Engineering to identify, triage, and prioritize issues affecting our developer's platform
- Offer comprehensive, data-driven tool improvement suggestions and highlight core problems to our Engineering and other cross-functional teams
- Collaborate on tech stack deployments within the organization, continuously seeking opportunities to optimize our internal tooling and improve efficiency across platforms such as Intercom, Salesforce, Retool, Maestro, and Zapier
- Assist with high-severity P0 incidents with diligence until resolution, ensuring minimal disruption and swift recovery
Our take
Envoy is a visitor management platform. Envoy offers a raft of workplace management tools, which help businesses ensure that their shop floor runs efficiently.
Envoy has already helped organise tens of thousands of locations globally, and brings together several solutions in a flexible package. The platform manages hybrid schedules, welcomes guests, helps companies improve security, assists with the management and booking of rooms for collaboration, and even plays a role in structuring mailrooms more effectively.
A 2022 series C funding round took the company to a valuation of over $1B. It has been invested into company growth and creating more tools for secure and connected workplaces.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2022
$111m
SERIES C
May 2020
$30m
LATE VC
Total funding: $200.2m
Company benefits
- Flexible time off to help you relax and recharge
- Learning and development stipends
- Full health coverage for you and your dependents
- A remote working credit to set up your home office
- $100 monthly wellness credit
- $100 headphone credit every 2 years
- A 401K, so you can invest in your future
- 12 weeks of paid parental leave
Company HQ
SoMa, San Francisco, CA
Leadership
Larry Gadea
(Founder & CEO)Software Engineering at Carleton University. Systems Performance Consultant at Milo and Shopify. Infrastructure Engineer at Twitter. Founded Envoy in 2013.
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