Director of Customer Service, Pano AI

$168-200k

+ Stock Options

SQL

Tableau

Power BI

Senior and Expert level

San Francisco Bay Area

Early wildfire detection & monitoring

Be an early applicant

Early wildfire detection & monitoring

101-200 employees

B2BArtificial IntelligenceComputer VisionMachine LearningSaaSData AnalysisEnvironmental

Be an early applicant

$168-200k

+ Stock Options

SQL

Tableau

Power BI

Senior and Expert level

San Francisco Bay Area

101-200 employees

B2BArtificial IntelligenceComputer VisionMachine LearningSaaSData AnalysisEnvironmental

Company mission

To give firefighters advanced tools to safeguard lives, communities, and the environment.

Job

Company

Role

Who you are

7+ years in customer service leadership roles, with at least 2 of those years at a senior manager or director level delivering excellent operational support through 3rd-party partners
Proven experience in using data and analytics to drive operational and strategic decisions
Strong background in statistical analysis, reporting, and data visualization (SQL, Tableau, Power BI)
Demonstrated success in building and scaling customer service teams in fast-paced environments
Excellent communication, leadership, and stakeholder management skills
Bachelor’s degree required; MBA or advanced degree in Business, Analytics, or related field preferred

What the job involves

We are seeking a highly experienced and data-driven Director to lead our Pano Intelligence Centers in the delivery of actionable intelligence to our customers.
This role combines strategic leadership with deep analytical expertise to enhance customer satisfaction, streamline support operations, and deliver measurable business impact.
The ideal candidate has a proven track record of leading high-performing teams, driving operational improvements through data insights, and aligning customer service strategies with overall business goals
Foster a culture of accountability, performance excellence, and continuous improvement
Build and manage reporting dashboards to track performance, identify trends, and deliver improvement both individually and in partnership with the analytics team
Implement scalable processes and training programs to support team development and efficiency
Collaborate with cross-functional teams (Product, Engineering, Finance, Analytics, and Operations) to ensure service delivery
Establish feedback loops to ensure performance insights inform product roadmaps and service enhancements

Our take

With wildfires becoming an increasing concern across the globe, Pano AI has leveraged innovations in AI and computer vision technology to create an early warning and response system for the destructive phenomenon.

Using high-definition, remote-controllable cameras, its hardware is placed within forests, where it can be human-operated or work passively in scanning mode. The video feed is then analyzed by AI, which alerts authorities if it picks up smoke or fire.

At present, Pano AI is monitoring millions of acres of land. It has enjoyed substantial funding for its technology, has a partnership with T Mobile to utilize its 5G network, and has already helped to mitigate environmental disasters by delivering alerts before the first 911 call.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 4 rounds)

Jun 2025

$44m

SERIES B

Jul 2023

$17m

EARLY VC

Total funding: $89m

Company HQ

SoMa, San Francisco, CA

Leadership

Sonia Kastner

(Co-Founder & CEO)

Previously Vice President of Supply Chain at PAX and a Global Supply Manager at Nest.

Arvind Satyam

(Co-Founder & CCO)

Currently Growth Advisor at CoMotion and Young Global Leader at World Economic Forum and Board Member at NewCities. Previously Venture Partner at OzoneX Ventures.

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