Agile Practice Manager, Vonage
12 month Fixed Term Contract
Cloud-based communications APIs
Job no longer available
Cloud-based communications APIs
1001+ employees
Job no longer available
1001+ employees
Company mission
To make communications more flexible, intelligent, and personal to help enterprises stay ahead.
Role
Who you are
- Experience in driving agile delivery and team management, reporting through Jira, enable delivery transparency
- The ideal candidate must be committed to genuine Agile principles, ensuring that Scrum practices are truly effective and not just followed superficially. They should actively engage teams in meaningful Agile practices that drive real value and continuous improvement
- They will have a broad knowledge of Agile methodologies such as Scrum, Kanban and XP and will be able to demonstrate how they have implemented them in practice
- A positive and constructive attitude towards setbacks is essential for this role. The ideal candidate will be ready to give examples of their pragmatic and outcome-driven approach as well as their resilience and creativity when facing challenges
- The successful candidate will be someone with a proven track record of identifying opportunities and taking the initiative to drive change. They should be comfortable working solo and collaborating as part of a team to achieve shared goals
- Due to the international nature of the team and the business, experience working in a multicultural setting would be beneficial
- Previous experience working as a Senior Release Train Engineer / Agile Practice Lead or similar
- People management experience
- Proven knowledge of Agile principles and methodologies, such as Scrum, Kanban and XP
- Experience in Jira
- Portfolio management experience
- Strong interpersonal and communication skills, with demonstrated ability to foster teamwork and collaboration
- Proven experience with workshops/training/1:1s you’ve run
- Detail-oriented and highly organized, capable of maintaining accurate records and tracking progress
- Resilience and a problem-solving mindset, with a track record of not just identifying problems but also driving solutions
- Eagerness to learn and adapt to new processes and tools
- Ability to inspect and adapt in a dynamic environment
- This is an individual contributor role
What the job involves
- We are seeking a dynamic and pragmatic Agile Practice Manager to join our diverse global team. You will play a crucial role in supporting our Agile transformation. This is an excellent opportunity for someone with experience managing agile teams
- Vonage is entering an exciting new chapter, focused on consolidating and aligning a business that has grown and diversified through acquisition.
- This role will be part of the Lean Agile Center of Excellence (LACE) at Vonage. The LACE are implementing Agile at Scale across the business to help align our teams and maximize the value they deliver
- With the support of the LACE team you will lead and drive delivery excellence though Agile transformation across Vonage. Your role will focus on managing a strong enable delivery flow and drive Agile culture within the team
- Establish and Lead New Agile Release Trains (ARTs):
- Independently identify areas to establish new ARTs
- Roll out and implement PI Planning processes in new teams or departments
- Lead Delivery for Agile Release Trains:
- Oversee and manage delivery for one or more ARTs
- Ensure alignment with strategic objectives and seamless execution of large programs
- Program-Level Dependency Management:
- Identify, surface, and resolve complex dependencies across teams and ARTs
- Drive collaboration and timely resolution of dependencies to support quarterly PI objectives
- Ensure Continuous Flow of Backlog Items:
- Maintain a steady flow of work through prioritization and backlog management
- Collaborate with Product and Engineering teams to resolve bottlenecks
- Surface Issues and Risks:
- Proactively identify risks and issues impacting ART performance
- Escalate and track resolution in collaboration with relevant stakeholders
- Facilitate Program Increment (PI) Planning:
- Organize, lead, and continuously improve PI planning sessions
- Ensure readiness, alignment, and tracking of PI objectives across teams
- Drive Continuous Improvements:
- Leverage stakeholder feedback and retrospectives to enhance ART performance
- Champion initiatives to optimize processes and delivery outcomes
- Data-Driven ART Delivery Management:
- Surface and visualize ART metrics such as predictability, PI readiness, and delivery performance
- Create and maintain dashboards for load vs. capacity and dependency tracking
- Support Capacity and Priority Planning:
- Partner with stakeholders to align priority features with available capacity
- Ensure resource optimization across ARTs
- Document Ways of Working:
- Establish and maintain clear documentation for ART processes, tools, and dashboards
- Provide a single repository for ART metrics, reporting, and best practices
Salary benchmarks
Our take
According to Vonage, technology should make business communication easier, but it currently makes it more complicated due to the various communication platforms that users need to spend time learning how to use. Moreover, users often realize that the platform is not the right choice for them after wasting a lot of time understanding how to navigate it. Vonage aims to change this by providing enterprises with a flexible cloud communications platform that simplifies business communication.
Vonage offers a unified communications solution that is easy to understand and use every day. The platform integrates communication via voice, messaging, video, and data and gives clients the flexibility to choose from a wide range of tools and integrations or to create new ones using Vonage's APIs.
Following its acquisition by Ericsson - a multinational networking and telecommunications company - Vonage has been focused on expanding its presence in wireless enterprises and broadening its global offerings. As part of this, it recently announced a collaboration with AWS, to integrate Amazon Nova Sonic with the Vonage Voice API. This collaboration further strengthens Vonage;'s position in the rapidly growing AI-driven communications market and lays the groundwork for accelerated innovation and global growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2005
$200m
SERIES E
Aug 2004
$105m
SERIES D
Total funding: $372m
Company benefits
- Medical, Dental, & Vision Coverage
- Paid Time Off
- Tution Reimbursement
- Retirement Plan
- Maternity/Paternity Leave
- Health Savings Account
- Legal Plan
- Auto, Home, & Pert Insurance
- And More!
Company HQ
Holmdel, NJ
Leadership
Niklas Heuveldop
(CEO)Niklas has been part of Ericsson since 2005, joining as a VP of Sales American Business Unit Networks. Since then, he has held numerous roles and became the CEO of Vonage and Head of Business Global Communication Platforms in 2024.
Pam Hehn Schroeder
(CFO)Pam has been part of Ericsson since 2001, joining as a Finance Leader, REgions, Broadband & Media Accounts. Since then, she has held a number of roles and became CFO of Vonage in 2024.
Neelam Sandhu
(CMO)Neelam joined Vonage as CMO in 2025. Prior to this, she spent 15 years at BlackBerry as CMO and CCO.
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