IT & Security Administrator, Lumafield

• This is a hands-on role for someone who enjoys solving technical problems, streamlining processes, and making technology work better for everyone
• 3+ years of experience in IT systems administration, endpoint management, or IT support
• Experience supporting macOS, Windows, and Linux environments
• Experience administering enterprise SaaS platforms and endpoint management solutions
• Working knowledge of identity and access management, including SSO, MFA, and user lifecycle management
• Experience troubleshooting hardware, operating systems, networking (firewalls, routers, switches, wireless APs), authentication, and SaaS applications
• Highly organized with strong attention to detail and a proactive, continuous-improvement mindset
• Excellent communication and interpersonal skills, with the ability to support both technical and non-technical employees
• Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!

Desirable

• We are looking for an experienced IT & Security Administrator to support Lumafield's day-to-day IT operations while helping strengthen our security and compliance programs
• Reporting to the Head of Operations, you'll help ensure our employees have reliable, secure technology that enables them to do their best work
• You'll maintain our endpoint and identity infrastructure, partner closely with Engineering and Security to strengthen our security posture, and help scale our IT operations as the company grows
• You'll balance day-to-day IT support with longer-term improvements, helping automate manual work, strengthen security and compliance, and build scalable systems that grow with the business
• Provide day-to-day IT support for employees across all Lumafield offices, troubleshooting hardware, software, networking, and workplace technology issues for both technical and non-technical users
• Manage the complete lifecycle of company devices, including procurement, provisioning, MDM enrollment, software deployment, inventory management, lifecycle replacement, and secure retirement
• Administer core IT and business systems including Google Workspace, Rippling, MDM platforms, and other SaaS applications
• Manage user identities, access requests, permissions, and lifecycle processes to ensure employees have secure, appropriate access to the tools they need
• Help maintain endpoint security, patch management, and security tooling, including platforms such as SentinelOne and Vanta
• Support compliance initiatives across frameworks such as SOC 2, ISO 27001, and ITAR by implementing technical controls, maintaining documentation, and collecting audit evidence
• Work across the full lifecycle of an enterprise server rack, from network management and switch configuration to building and deploying physical servers
• Configure, maintain, and troubleshoot AV and conference room tech, including Neat devices and other presentation equipment
• Continuously improve IT systems and processes by identifying opportunities to automate manual work, improve reliability, and enhance the employee experience