Renewals Manager, Sentry
$125-155k
+ Incentive compensation + Equity
Error tracking and app monitoring software
Be an early applicant
Error tracking and app monitoring software
201-500 employees
Be an early applicant
$125-155k
+ Incentive compensation + Equity
201-500 employees
Company mission
To empower developer teams to build their best possible software, more quickly and easily.
Role
Who you are
- 5+ years experience managing B2B SaaS renewals at high volumes (75+ renewals per quarter)
- Good with numbers, legal agreements, and attention to detail
- Excellent organization and time management skills
- High activity level, enthusiastic, self-motivated, tenacious
- Ability to uncover procurement contacts, processes and timelines
- Strong communication and follow-up skills
- Experience using Salesforce to manage opportunity lifecycle
- Extraordinary time and process management skills, ensuring nothing slips through the cracks
- Ability to work with multiple dynamic teams in a fast-paced environment
- Must have a follow up mindset with a proactive approach and a high level of communication
- Enjoy both collaborating with the account teams and the autonomy of managing your own book of business
- Thrive on meeting deadlines on a daily basis and find great satisfaction in closing deals
What the job involves
- Sentry is looking for a talented Renewals Manager who can quickly ramp up on our product offerings, customer engagement model and renewal processes
- If you have previous experience renewing 100+ contracts per quarter and you haven’t broken a sweat, we want you on our team
- This is an individual contributor role where you’ll be responsible for managing all aspects of the renewal process for a defined set of Customers to ensure on-time renewals and continuous access to Sentry products and services
- The keys to success in this role are close collaboration with our Account Executives and Customer Success team, adhering to a structured process, exceptional organizational skills, attention to detail, and extreme ownership of your renewals
- Manage all aspects of the subscription renewal process for a defined set of Customers to ensure on-time renewals and continuous access to Sentry products and services
- Collaborate with the assigned Customer Success Manager and Account Executive to develop and execute the renewals strategy, managing contraction or churn risk in the business
- Work in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to maximize growth within the account
- Engage the right Customer and/or Reseller contact(s) to identify Customer requirements and uncover roadblocks to ensure on-time renewal execution
- Provide timely proposals and quotes in line with terms of Customer and/or partner agreements
- Work closely with finance and legal teams to ensure all contracts meet customer and Sentry needs
- Track and maintain customer data and renewal status updates in Sentry systems, including Salesforce
- Maintain and report an accurate weekly forecast of renewal bookings for your assigned renewals, including any risks or potential late renewals
- Work on assigned projects and take initiative to improve the way our team operates
- In addition to managing all aspects of the renewal process, you will also support our AEs and CSMs by preparing renewal quotes and providing other back-end tasks (e.g. working with legal to update contracts)
Our take
Defective software leads to dissatisfied users, disruptions and potential financial losses for companies. Sentry has created application monitoring and error tracking software to help developers fix errors faster, easier and more cost effectively.
More than 1 million developers and 70,000 organizations worldwide, including the likes of Microsoft, Disney, Atlassian, Cloudflare and Slack have used Sentry to monitor their code health. The company is well positioned for significant growth. There is an emerging need for solutions that address holistic application health. As more companies focus on digital to engage with their customers, the reliability of their applications is essential.
The global bug-tracking software market is expected to reach over $600 million by 2026 with an annual growth rate of almost 10%. Further, the company has also opened another office in Denver in early 2023, expanding its regional presence, and has announced additional functionality in its platform, all of which bodes well for Sentry's future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$90m
SERIES E
Feb 2021
$60m
SERIES D
Total funding: $216.5m
Company benefits
- Competitive Compensation + Equity
- 401k Plan
- Medical, Dental, Vision Insurance
- Commuter Stipend
- Professional Development Stipend
- Health & Wellness Benefits
- Charitable Matching Program
- Flexible PTO
- Paid Parental Leave
Company values
- Pixels matter - We understand that the difference between a good product and a great one is in the finer details. We take extra care to get everything right, down to the last pixel
- Feedback is priceless - White lies help no one. We give each other constructive, respectful, and sincere feedback for the best collective outcome and most personal growth. (On our work, that is. We'll keep opinions on your floral-patterned pants to ourselves)
- Step by step - We don't expect to get things right the first time around. We do our best work by iterating: making small changes, measuring impact, and trying again (and again, and sometimes again)
- For every developer - Sentry is a tool for everyone who codes. We strive to create a product that's accessible (and indispensable) to developers at any level, at companies big, small, and everything beyond and in between
- Work in progress - We know that we don't know everything. Nothing here is set in stone. We're still filling roles and writing rules, as a team. In the meantime, we embrace individual ownership, autonomy, and accountability
- Value people - We respect one another. We understand that success comes from a variety of backgrounds, experiences, skills, and opinions — not in spite of it. Even if we disagree on the route, we still push forward to the end
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
David Cramer
(CTO)They started their career as a Software Engineer at Curse, before roles at Enthropia, Disqus, and Dropbox. Having co-founded Sentry in January 2012, they left Dropbox in 2015.
Chris Jennings
(Chief Creative Officer)They have been a Frontend Developer at AgencyTen, Director of Design and UX at Disqus and most recently a Product Designer at GitHub.
Salary benchmarks
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