Implementation Specialist, Amino

• 2+ years of experience in project management, solutions consulting, or a related field
• 2+ years of direct experience in a customer-facing role, managing customer implementation and onboarding
• Strong ownership mindset with the ability to work independently and manage multiple projects simultaneously
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly
• Ability to manage customer tasks and ensure all necessary materials are gathered on time to support successful onboarding
• Proficient in using software tools for project management and productivity (Google Suite, Hubspot, Notion or similar)

Desirable

• We are seeking an Implementation Specialist to join our Customer Success team
• This role will be crucial in ensuring an efficient and positive customer onboarding experience
• You will be responsible for understanding customer requirements and managing the end-to-end technical onboarding process
• By working closely with customer success, product management, and engineering teams, you will ensure timely and successful customer launches
• The successful candidate will possess a combination of technical proficiency, project management skills, and a customer-centric mindset
• Implementation Planning: Develop, maintain, and execute comprehensive implementation plans tailored to customer needs and product capabilities
• Expert Guidance: Act as a subject matter expert on the product and implementation process, providing best practice recommendations to internal and external stakeholders
• Requirements Gathering: Gather, review, and document customer requirements, ensuring contractual obligations are well-defined and approved
• Technical Tasks Management: Manage technical implementation tasks such as enrollment file configuration, Single Sign-On (SSO) setup, and medical plan/network information input
• Collaboration: Coordinate with external vendors and partners to ensure smooth implementation processes
• Process Improvement: Continuously refine the implementation process to optimize timelines, accuracy, and customer satisfaction
• Communication: Provide clear, consistent project status updates to all stakeholders, maintaining transparency throughout the project lifecycle
• Plan Renewals: Lead the plan year renewal process, with a high-volume workload expected during peak periods
• Quality Assurance: Conduct thorough Quality Assurance (QA) and User Acceptance Testing (UAT) to validate system settings and network configurations