Data Science Manager, Gorgias

• Experience managing data science or applied ML teams, especially in a product-driven environment
• Proven ability to balance and deliver on multiple high-impact projects at once
• Strong background in LLM evaluation, prompt engineering, and experimentation design
• Comfort working with large datasets, deriving insights, and communicating them clearly
• Collaborative mindset and ability to drive alignment across Product, Engineering, and other stakeholders

Desirable

• We’re looking for a Data Science Manager to lead and grow the team behind our AI Agent at Gorgias
• In this role, you’ll drive high-impact, cross-functional projects that directly influence our product experience and revenue
• You’ll combine technical depth with project leadership to help scale one of the most advanced e-commerce customer support platforms in the world
• You’ll join our Conversational AI team, a group of Engineers, ML experts, Product Managers, and Designers working together to automate customer service at scale
• Our AI Agent now handles over 1 million automated interactions every month, helping thousands of merchants better serve their shoppers
• The Data Science team builds the intelligence behind the agent, designing experiments, optimizing performance, and enabling data-driven decisions that shape our product direction
• Lead and prioritize multiple cross-functional projects in data science, machine learning, and product experimentation
• Manage capacity planning and align work across Engineering, Product, and Design teams
• Drive LLM evaluation strategies, prompt engineering workflows, and model experimentation
• Analyze large-scale product and model performance data to improve user outcomes and revenue impact
• Guide the team in developing scalable tools and metrics for ongoing testing, iteration, and success tracking
• Act as a technical and strategic leader, supporting team growth, hiring, and mentoring