Implementation Lead, Accurx
£70-90k
+ The value of £50,750 share options
Patient communication for healthcare professionals
Posted today
Patient communication for healthcare professionals
201-500 employees
Posted today
£70-90k
+ The value of £50,750 share options
201-500 employees
Company mission
To make patients healthier and healthcare staff happier.
Role
Who you are
- We need an Implementation Lead who embodies our Principles and thrives on significant challenges. We're seeking the core skills below, coupled with a mindset ready for real impact
- Proven experience delivering complex projects, change management programmes, or customer-facing initiatives
- A customer-centric mindset with a track record of improving adoption, satisfaction, and retention
- Experience managing and developing a small team (up to 5 people), including hiring, performance management and supporting growth
- Strong ability to manage customer expectations, identify risks early, and implement structured mitigation plans
- Data-driven decision making, using insights to optimise processes, measure impact, and improve efficiency
- Organisational agility, able to prioritise competing demands, work independently, and deliver at pace
What the job involves
- S an Implementation Lead, your role will be mission-critical and you will be central to shaping the core communication infrastructure of the NHS. You'll directly enable faster, safer, and more accessible patient care
- In this role, you will own the end-to-end implementation process, set clear adoption metrics and activation targets, and continually raise the bar on how our teams deliver
- You will ensure product adoption is optimised across the entire customer lifecycle, from Free Trials and onboarding through to refresher and upskill training
- You will also drive measurable improvements in time to value and long-term usage through scalable, data-led approaches that make a real difference to patient care
- Leading complex onboarding programmes across our GP market: managing full end-to-end delivery for customers, coordinating stakeholders, and ensuring a smooth rollout of our products across diverse settings
- Driving adoption and early value realisation: setting activation targets, tracking key adoption metrics, and helping customers get maximum value from our products as quickly as possible
- Optimising processes for efficiency and scalability: refining and evolving workflows, tools, and methodologies to make each rollout faster, smoother, and more repeatable across markets
- Turning customer insights into actionable improvements: gathering feedback from users, identifying adoption blockers, and working with teams to enhance delivery approaches and training resources
- Reducing churn risk and increasing long-term engagement: proactively spotting potential challenges, de-risking contracts through structured support, and helping customers sustain product adoption over time
- Leading and developing a small team: managing a team of up to 5 Implementation Specialists, supporting their growth, delegating effectively, and ensuring high performance across all delivery projects
Application process
- Deadline to Apply: December 3, 2025 at 12:00 AM UTC
- All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work)
Salary benchmarks
Our take
Communication between patients and nurses/doctors has typically happened via telephone call or post. This outdated technology is costly and doesn't exactly provide a great experience. Accurx has stepped in to solve this problem with its communication and collaboration platform.
Accurx allows GPs and other healthcare providers to communicate more efficiently with their patients and with each other in order to deliver top-quality care. Its products are now used in over 95% of GP practices, a huge testament to the value of Accurx's platform.
Since raising considerable funding, Accurx has been focused on growing its team and developing its products, including batch messaging between clinics and patients, to help care sites ease the burden of long wait lists and understaffing. Alongside this, the platform recently partnered up with Tandem Health to launch an AI scribe tool for use across the NHS, so GP practices can save valuable time. Together, these developments put Accurx ins a strong position for even more growth and impact across the healthcare sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
56% female employees
30% employee growth in 12 months
Glassdoor (3.6)
Company
Funding (2 rounds)
Sep 2021
$36.2m
SERIES B
Mar 2019
$11.6m
SERIES A
Total funding: $47.8m
Company benefits
- Breakfast & lunch in the office
- Flexible working
- Access to Happl, a flexible benefits provider
- Meaningful share options
- Allocated L&D budget
- Advance Parental Leave policy
- Monthly team socials
Company values
- Fix healthcare communication
- Raise the bar
- Be a driver, not a passenger
- Succeed together
- Move with urgency
- Be relentlessly resourceful
- Embrace challenge
Company HQ
London, UK
Articles
Leadership
Jacob Haddad
(Co-Founder)Began their career in Healthcare Consulting with Newton Europe and Outcomes Based Healthcare.
Diversity, Equity & Inclusion at Accurx
- Each health system is made up of a diverse workforce, serving 100% of the population. We are building for them, not us. We can only transform health systems if we build a diverse team, rich with different backgrounds, opinions and personalities.
- We particularly welcome applications from those who are significantly underrepresented in the technology sector, such as women, trans people, non-binary people, people with disabilities and people from black and underrepresented ethnic communities.
- You can find more information about Diversity, Inclusion and Belonging at Accurx on our Candidate Hub - https://accurx.notion.site/Diversity-Equity-Inclusion-Belonging-DEIB-24cc8751696f4434b4af64efd9de1b1a
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