Operations Business Analyst, Assurance
Personal insurance company
Job no longer available
Personal insurance company
1001+ employees
Job no longer available
1001+ employees
Company mission
To protect and improve the personal and financial health of all consumers
Role
Who you are
- 2+ years of experience working at a finance or technology company in an analytical function, whether it be in a startup, consultancy, or corporate
- Expert proficiency in SQL
- Experience with business intelligence or data visualization tool (e.g. Looker, Tableau, DOMO, PowerBI)
- Proven track record of identifying, sizing, and solving ambiguous data issues
- Excellent communication skills, both verbal and written
- Experience working in a support organization or for organizations known for stellar customer support
- Experience interpreting and presenting data to various audiences
- Experience with CRM platforms such as Jira, Zendesk, Salesforce, or Intercom is preferred but not required
- Degree in business, economics, finance or any science-related fields (Note: we’ve seen superior individuals without degrees so don’t hesitate to try)
What the job involves
- Dig into the data, learn what is and isn’t working, and take ownership in determining which projects to focus on - and set aggressive timelines to reach those goals
- Supporting Data Engineering in the design and maintenance of data systems and databases, including troubleshooting potential issues arising from data
- Work cross-functionally with support, product, engineering, and data science to optimize how we compensate Agents on the platform
- Hands-On Approach and Deep Operational Dive: Are not afraid of rolling up the sleeves and collaborating with cross-functional teams, including operation and customer support, to uncover both product and process improvement opportunities. Escalate these opportunities to system owners
- Assist in the study, analysis, and processing of information related to the compensation of agents based on their positions and other compensable factors. This is in the form of monetary and non-monetary incentives, extrinsic and intrinsic rewards
- Respond to stakeholder needs needs through concise communications, documentation, information sharing, and planning sessions
- Resolve a wide range of complex compensation issues – leverage data, rules, procedures, and sound judgment to arrive at solutions to agent appeals and inquiries
Our take
Assurance believes in the symbiosis between humans and machines and has built the most advanced technology and data science systems to support the human touch. It uses these systems to match prospective customers with custom health, life, Medicare, and auto insurance plans that can be bought online or through an agent.
In 2019, Prudential Financial acquired Assurance, a deal worth $2.35B, which was expected to significantly expand the market for both companies. Together, the companies have been creating a new end-to-end engagement model to better serve their respective customers
However, it was recently reported that this deal did not live up to Prudential’s expectations, having missed financial targets. Regardless, Assurance recently appointed a new CEO, who the company believes will make strides in its mission.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company benefits
- Top-Notch Health Benefits - Our insurance includes comprehensive medical, dental, vision, plus we offer Weekly Wellness Sessions to help reduce stress and improve focus
- Competitive Compensation - Our salaries are competitive and many include a bonus plan. All employees get access to a 401K so you can invest in financial wellness
- Time When You Need It - We offer generous vacation time. We also offer 16 weeks of paid parental leave
- Unmatched Growth Opportunities - Advance your career rapidly with leadership development training, coaching, and a culture of candid feedback and internal promotion
- Career Development - Never stop learning with access to continuing education opportunities like Assurance 101 and Assurance University
- Day-to-day Your Way - Create a comfortable home office with a company laptop and peripherals provided. We also offer commuter benefits for those coming to an office
Company HQ
Central Business District, Seattle, WA
Leadership
Michael Rowell
(Founder)Formerly acted as CEO of the company. Previously founded and served as CEO fro Efinancial.
Allison Arzeno
(CEO, not founder)Formerly acted as Chief Data Scientist of the company. Experience acting as CEO for Quanttus. Co-founded and served as Head of Analytics for Dynamic Ideas Health.
Share this job