Enterprise Account Manager, Auror

• Proven Enterprise Sales experience, including success managing and expanding enterprise accounts
• Strong commercial acumen with experience closing expansion and renewal deals
• Experience using MEDDICC or similar enterprise sales frameworks (e.g., MEDDIC, SPIN, Challenger) to qualify, progress, and close complex deals
• Skilled negotiator comfortable leading multi-year SaaS contract discussions
• Executive presence with the ability to influence senior stakeholders
• Exceptional communicator — you can deliver compelling presentations and articulate value propositions with clarity and confidence
• Excellent project management skills, with a proven ability to lead complex, multi-workstream initiatives end-to-end
• Analytical and data-informed in building account strategy
• Self-motivated and highly organised with disciplined pipeline management
• Comfortable operating in a dynamic, high-growth environment — you thrive in ambiguity and work at pace
• Hungry to be part of a world-class, mission-driven scale-up
• Collaborative by nature — you build strong internal relationships and work effectively across functions
• Experience with Salesforce
• Willingness to travel as needed
• If you're not sure that you tick all the boxes but feel you're close to what we're looking for, please apply anyway! We're proud that Auror is a place where everyone can learn and grow so we'd love to hear from you

Desirable

• We're looking for a commercially accountable Enterprise Account Manager, known internally as a Retail Partnerships Manager, to drive enterprise revenue growth across a portfolio of Auror's most strategic UK retail customers, with direct ownership of expansion, renewals, and long-term ARR performance
• You'll step into an established book of high-profile partnerships and hit the ground running
• As a Retail Partnerships Manager, you will be responsible for driving expansion and renewal outcomes within enterprise accounts following initial sale
• You will lead commercial strategy, identify and close upsell opportunities, and own renewal negotiations while partnering closely with Customer Success to ensure value realisation
• This role connects executive engagement with enterprise sales strategy, driving revenue growth and building long-term strategic partnerships
• Own revenue growth through structured account planning, opportunity identification, and alignment to executive business objectives
• Drive upsell, cross-sell, and renewal outcomes end-to-end, leading discovery, business case development, negotiation, and close
• Apply MEDDICC rigorously to qualify opportunities, map buying groups, and maintain deal accuracy across your portfolio
• Maintain disciplined use of Salesforce, Trumpet Deal Rooms and core sales tooling to ensure forecast accuracy, pipeline hygiene, and commercial visibility
• Systematically multi-thread across economic buyers and executive sponsors to accelerate deal velocity and de-risk revenue
• Anchor commercial decisions in quantified value and ROI, structuring multi-year agreements to maximise retention and ARR growth
• Lead executive presentations, demos, and strategic discussions that articulate the value of our platform in a way that resonates with decision-makers
• Deeply understand their business operations and context to help embed Auror Core and added functionality within their organisation
• Establish and deepen relationships with senior retail executives and Loss Prevention leaders
• Lead strategic conversations that tie Auror's platform to enterprise priorities and measurable business impact. And position Auror as a long-term, enterprise-wide partner
• Manage customer expectations and internal alignment, ensuring product requests, escalations, and commercial commitments are structured and strategically prioritised
• Be an industry advocate, representing Auror at key events and shaping the way the retail sector approaches crime prevention
• Partner with New Business during pilot and early deployment phases
• Assume full commercial ownership post-initial sale
• Build 12–24 month expansion roadmaps aligned to customer objectives
• Remove roadblocks and mitigate risks to swift deployment and expansion
• Partner closely with Customer Success, who leads Business Reviews and value realisation
• Partner with Product and Marketing to support strategic growth initiatives
• Project-manage complex deployments and proof-of-concept pilots, removing roadblocks to swift rollout
• Maintain accurate forecasting and pipeline discipline
• This Role Reports to Ellen Dick, Director Retail Partnerships – UK

• If you're not sure that you tick all the boxes but feel you're close to what we're looking for, please apply anyway! We're proud that Auror is a place where everyone can learn and grow so we'd love to hear from you