Manager of Strategic Operations, Cohere Health
$105-115k
+ bonus
Clinical intelligence company
Be an early applicant
Clinical intelligence company
501-1000 employees
Be an early applicant
$105-115k
+ bonus
501-1000 employees
Company mission
To make the healthcare journey better for everyone.
Role
Who you are
- BS Degree
- 8+ Years Healthcare Operations experience in Claims, Payment Integrity or Contact Center/Production environment
- Demonstrated success and experience in large scale change management, process design, and/or business management roles
- Strong analytical experience working with healthcare (claim or audit preferred) datasets to draw actionable insights that drive business outcomes
- Experience creating policies and procedures, FAQs, training guides, etc, that break complex processes and information into understandable and relatable terms
- Ability to work and generate clarity in complex and ambiguous situations while responding to time sensitive situations with grace
- Proficient in process mapping tools such as Lucid Charts, Vizio
- Proven ability to work cross functionally to understand the business needs and create practical solutions and operational strategies that support those needs
- Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution
- Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems
- Payment Integrity experience preferred
- Experience with cross functional remote and offshore teams
- Proficient in developing presentations that tell a complete story
What the job involves
- The Strategic Operations Manager position is a crucial role in our organization as business needs change quickly — in this role you are responsible for managing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company
- The Payment Integrity Operations Delivery team is seeking an experienced, results driven Strategic Operations Program manager to coordinate and manage work, often cross functionally
- In addition, this role will support strategy, process design, planning, implementation and management of new programs including key initiatives within Delivery Operations The role is highly collaborative, and you will be expected to create clarity in a complex organizational environment, generate energy through a bias towards action, and deliver results
- Manage staff responsible for provider outreach to support audit operations
- Drive several work types across cross functional areas within Service Operations and external clients, leading the team members involved and able to clearly articulate a path forward and quickly align
- Design, execute and support change management to ensure inclusive, complete, successful implementation of new processes, programs and pilots
- Create process flows, policies & procedures, job aides playbooks and training material
- Focus team on risk remediation and opportunity identification with strong emphasis on solutions
- Perform adhoc strategy, research, modeling and analytics on projects to help guide decision making in an ever evolving business model
- Partner across the organization on an as needed basis to ideate, execute and perform data analysis on user experience utilizing an Operations viewpoint
- Build and cultivate relationships with cross-functional teams within the organization and with external partners
- Develop high quality decks and presentation materials for presentation to leadership on an as needed basis
- Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and assist in driving results
Application process
- Connect with Talent Acquisition for a Preliminary Phone Screening
- Meet your Hiring Manager!
- Behavioral Interview(s)
Our take
Every year, billions of dollars are wasted in healthcare through overtreatment, failure of care coordination and administrative complexity. Cohere Health blames this on outdated processes, time-consuming manual systems and slow decision-making - which the company aims to combat with its clinical intelligence platform.
The platform automates processes to avoid care delays and friction between parties. It also provides analytics to help identify the most suitable physicians and care paths for the patient much faster and more easily. While there are other automation solutions for healthcare, Cohere stand outs by improving the whole patient journey, rather than just automating an administrative transaction.
Through partnerships with organizations like Humana and the American Academy of Orthopaedic Surgeons, Cohere Health serves millions of members and thousands of physicians. It has grown to be recognized as a top player in the space, as it continues to expand its offering and stands to benefit from the rising interest in clinical intelligence.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$90m
SERIES C
Feb 2024
$50m
LATE VC
Total funding: $196m
Company benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life & Disability Insurance
- Flexible Time Off & Holidays
- 401(K) Retirement Plan with Employer Match Program
- Wellness Coach App
- Parental Leave
- Learning & Development Opportunities
Company HQ
West End, Boston, MA
Leadership
Siva Namasivayam
(CEO)Worked as a Software Engineer for Intel before working at Fidelity and spending 4 years as a Gartner Director of Consulting. They were CEO of SCIO Health Analytics before co-founding Cohere Health.
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